IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com.
Responsible for management of the day-to-day operation of the Control Room and its interactions with the lottery and vendors to ensure continuous system up-time and the highest level of operational efficiency.
ResponsibilitiesEnsures control room operates in a continuous and trouble-free manner. Troubleshoots problems through supervisor, shift leads, and Computer Operators.Coordinates the resolution to any production software or hardware issues.Manages and schedules Computer Operators, directs work, and evaluates operational performance.Maintains inventory and orders supplies when necessary.Ensures performance plans, memos, and reports are distributed, understood, utilized, and made available to Computer Operations Team.Assists in revising or establishing new systems to improve productivity and computer efficiency. Develops procedures and control mechanisms to improve operations and reduce operational errors.Interfaces daily with customers and vendors.Monitors system access and security of data.Monitors, tracks, and manages the configuration, accessing delivery process of software coding for the lottery--including games, parameters, odds, and claims.Verifies and analyzes the accuracy and quality of the hardware and software products through maintenance, attention to detail, and work environment.Provides recommendations for systems needs and all external and internal factors related to the control room operations.Performs additional duties and responsibilities as assigned.Responsible for annual audits.Oversees the scheduling software updates and patching as well as the development of software requirements.Responsible for incident and problem management.Responsible for maintenance of critical facilities equipment.Maintains disaster recovery and emergency response plans.QualificationsBachelor's Degree or equivalent.Seven plus years' experience in data center operations environment preferred.Technical skills required of a Senior Computer Operator.Strong troubleshooting and incident resolution skills.Working knowledge of IP Protocol, LAN/WAN topology, and intermediate knowledge of associated monitoring and troubleshooting tools (HPOV, HNS vision, Spectrum analyzers, solarwinds, whatsupgold), Data Center network equipment (firewalls, switches, routers, etc.), and network cable specifications.Excel and PowerPoint expertise.Excellent verbal and written communication and presentation skills.Strong organizational skills, with ability to prioritize work and manage multiple deadlines.Must maintain a high sense of ownership, be self-motivated with initiative, and be able to effectively direct a team.Keys to Success#LI-JM1
IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected, and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, and any other personal attributes protected by federal, state, or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted. At IGT, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $60,989 - $200,500. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable. Base pay is only one part of our Total Rewards program. Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses. In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements. IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com.
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