Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.We are seeking a driven, positive, collaborative, and adaptable individual to join our Claims Procurement Team as a Manager, Vendor Relations! The purpose of this role is to handle the performance and risk within Aviva's Claims supply chain. The Vendor Relationship Manager will be responsible for the timely completion of all required vendor management framework tasks and activities, management of contractual risks and compliance to obligations and service levels and remediation of all risk and performance findings.Does this sound like you? Come join our Team!What you'll doEstablish regular meetings with suppliers and key business stakeholder to share performance, risk and deliverable information. Engage other stakeholders in vendor meetings as requiredSupervise and run existing service level agreements (SLAs)Establish and supervise vendor performance score carding and performance reviewsHandle and track vendor incentives and rebatesTrack, mitigate and remediate supply chain operational and information security riskCoordinate with stakeholders and Analytics to develop operational reporting to support tracking of key measuresSupport procurement and business to review/establish new vendor services, service levels, discounts and pricing as the need arisesAct as a Subject Matter Expert to support supplier sourcing activitiesInteract with national accounts on an as required basis to address any issues and/or requestsParticipate in department evaluations to assess efficiency and financial opportunitiesParticipate in new project development review meetings and support delivery of Claims prioritiesReduce spend and increase vendor quality and efficiencyRegularly evaluate and assess vendor relationships and contracts based on ongoing needs, to ensure value, quality and innovationProvides oversight and leadership into service delivery and projects, and identifies / executes on cost reduction opportunitiesParticipate in risk and governance reviews and manage remediation activitiesReview supply chain compliance and coordinate with business and Vendor Governance to find opportunities for improvementNegotiate and reach agreement with suppliers / vendorsWhat You'll BringPMAC or equivalentMBAProject Management SkillsUnderstanding of finance fundamentalsCIP, FCIP or CRM is an assetBilingual French/English preferredQuality improvement experience (i.e. PMM, Lean Six Sigma)A university degree in business, finance or other related field3 - 5 years of strong vendor management and risk experience of both commodity and servicesDemonstrable record of delivering major and sustainable financial savingsProven track record of implementation and execution of value driven projectsCommercial awareness and business acuity (contract development through to execution)Strong experience in financial analytical skillsProblem solving skillsAbility to work independently and take initiativeTime management, prioritizationExcellent presentation and communication skills at executive levelStrong knowledge and understanding of Aviva Claims structure and processesDemonstrates sophisticated interpersonal skillsIs service oriented, self motivated, goal oriented and works well in teamsAdvanced relationship management skillsDemonstrates courage and self confidenceDemonstrates ability to mediate conflict / issue resolution with ability to identify alternative solutionsActively demonstrates Aviva values in actionWhat you'll getCompetitive rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.Our vacation package starts at 4 weeks + the opportunity to buy an extra week.Exceptional Career Development opportunities.We'll support your professional development educationHybrid working modelAviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.SummaryLocation: MarkhamType:
