Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere.
Sustainably.
Our
inspiring and caring environment forms a global community that celebrates
diversity and individuality. We encourage you to step beyond your comfort zone,
offering resources and flexibility to foster your professional and personal
growth, all while valuing your unique contributions.
Apply now for the position of aMI PET Technical Business Lead – RSC Americasto collaborate with the Sr MI PET Operations
Manager and drive technically escalated systems to resolution by collaborating
with the local service, Remote Service and Headquarter Support Centers.
Your role:
You drive resolution for
escalated system issues by working closely with the Headquarter Support Center
(HSC) and the Local Service/sales Team.
You collaborate with the Sr MI
PET Operations Manager to drive proper onsite decisions.
You lead HSC technical calls
for MI PET modality
You monitor the Customer
Distress Index (CDI) for the MI modality and take corrective actions when
necessary
You perform account history
reviews utilizing the correct technical resources
You represent the MI modality
in RSC cross modality collaborations and global MI teams.
You identify opportunities that
strengthen the RSC/Field Service team's knowledge and efficiency.
You support Sales with Customer
Commercial calls when necessary
You support the phone metrics
by back-filing Remote Service Engineer when team is shorthanded.
Youpromote and support a Service Based Leadership Culture
Your expertise:
Experience in service delivery
processes and application thereof in call center type environments.
Solid understanding of service
processes and their relations to other key sales and logistics processes and
ability to drive the service business based on the supporting processes.
Project experience necessary
since many activities are based on project-driven activities.
Leadership experience is
essential. This experience includes leadership of direct reports and
guiding / motivating non direct reports within a matrix organization for
employees located in various locations.
Since this job includes all
countries in an RSC's region with a wide range of different cultures and
involves other world-regions, experience of working with different cultures and
working in multi—cultural teams is important.
1 – 3 years of
leadership/people management experience
3 - 5 years of Remote Service
Center experienced preferred
5 - 10 years of MImodality experience preferred
Knowledge of both Country and
Global process
Develop highly motivated and
committed product line(s) team
Professional experience
required in product and service business.
Product business experience
necessary for understanding of customer issues and Service business.
International travel required
REMOTE
The pay
range for this position is $92,030 - $119,100annually; however, base pay
offered may vary depending on job-related knowledge, skills, and experience.
The annual incentive target is 8% of base pay.Siemens
Healthineers offers a variety of health and wellness benefits including paid
time off and holiday pay. Details regarding our benefits can be
found here:https://benefitsatshs.com/index.html.This information is
provided per the required state Equal Pay Act. Base pay information is based on
market location. Applicants should apply via Siemens Healthineers external or
internal careers site.
Who
we are:
We
are a team of more than 71,000 highly dedicated Healthineers in more than 70
countries. As a leader in medical technology, we constantly push the boundaries
to create better outcomes and experiences for patients, no matter where they
live or what health issues they are facing. Our portfolio is crucial for
clinical decision-making and treatment pathways.
How
we work:
When
you join Siemens Healthineers, you become one in a global team of scientists,
clinicians, developers, researchers, professionals, and skilled specialists,
who believe in each individual's potential to contribute with diverse ideas. We
are from different backgrounds, cultures, religions, political and/or sexual
orientations, and work together, to fight the world's most threatening diseases
and enable access to care, united by one purpose: to pioneer breakthroughs in
healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens-healthineers.com/careers
As an equal opportunity employer, we welcome applications from
individuals with disabilities.
Successful candidate must be able to work with controlled
technology in accordance with US export control law. It is Siemens
Healthineers' policy to comply fully and completely with all United States
export control laws and regulations, including those implemented by the
Department of Commerce through the Export Administration Regulations (EAR), by
the Department of State through the International Traffic in Arms Regulations
(ITAR), and by the Treasury Department through the Office of Foreign Assets Control
(OFAC) sanctions regulation.
We care about your data privacy and take compliance with GDPR as
well as other data protection legislation seriously. For this reason, we ask
you not to send us your CV or resume by email. Pleasecreate
a profilewithin our talent community and
subscribe to personalized job alert that will keep you posted about new
opportunities.
To
all recruitment agencies:
Siemens
Healthineers' recruitment is internally managed, with external support
permitted only when a qualified supplier has established a formal contract with
us. Unsolicited candidate submissions and referrals, absent a current supplier
contract, do not establish consent and are ineligible for fees. We delete and
destroy unsolicited information, thus, would recommend you refrain from any
such practices. Your adherence to our policies is appreciated.
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Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
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