Multimedia Specialist

Multimedia Specialist


Multimedia Specialist

Details of the offer

Imagine...working for a company that knows that its people are the key to its success in the marketplace. A company in which achieving extraordinary results and having a stimulating work experience are part of the same process.
We cultivate and embrace a diverse employee population. We recognize that people with diverse backgrounds, experiences and perspectives fuel our growth and enrich our global culture.
We are looking for an individual who enjoys working in a fast-paced, team oriented environment, likes to be challenged, and values the opportunity to make a difference.
The Multimedia Specialist works closely with internal Campbells teams including facilities, end users, sales, AV technicians, third-party vendors to support audio/visual systems for all Campbell's conference rooms, training centers and collaboration workspaces.
In this role, you will routinely do walk-throughs of our conference rooms to assure systems are 100% operational as well as provide daily meeting support both virtual, onsite and at remote locations. This role will also be responsible for working closely with our 3rd party support vendors on addressing all conference rooms issues.
Essential responsibilities will include but not be limited to:
20% Manage audio/visual hardware in meeting areas.
15% Escalation point for audio/visual problems.
10% Manage installation of audio/visual devices.
10% Train users on conferences room technology and applications.

10% Perform lifecycle upgrades, AV Firmware upgrades, and projects as directed.
5% Manage priorities based on service requests and incident tickets.
5% Troubleshoot and repair hardware and/or software.
5% Coordinate activities with third party vendors as needed.
5% Provide appropriate visibility of costs related to service requests.
5% Assist the business with tablet and mobile device support.
10% Other incidental IT Audio Visual duties.

We're looking for the following abilities and skills:
2-year Technical Degree in the arena of computer science, information technology, Audio Video or related field, or equivalent work experience.
Strong knowledge of audio-visual equipment including microphones, mixers, projectors, (displays), and codecs.
Strong knowledge of computers, presentation software and how it works with audio-visual hardware.
Microsoft Suite of applications (Windows 10, Microsoft Office, Skype, (Teams) and Outlook).
Hardware/software conferencing solutions experience with Skype, Teams, Crestron, Polycom, Microsoft Surface Hubs and Digital Signage technologies.
Cable management skills to maintain organized workstations, data closets and conference rooms.
Engage end-users gathering requirements and user training as it relates to AV systems.
Create proposals with a detailed scope of work, a full bill of materials, labor estimates, etc.
Ability to ascertain client technical requirements, define a project, create a project scope of work, develop detailed associated tasks and manage these to completion.
Create single line drawings for AV systems, top view equipment layouts, elevations and mounting.
Create documentation for testing and validation of the AV systems.
Provide technical support for troubleshooting and field technicians.
Develop, organize and maintain standard operational procedures (including regular maintenance requirements) and workflow processes and procedures for AV systems.
Develop and maintain A/V floor plans with equipment availability.
Maintain equipment inventory and organize AV areas and control rooms.
Updating user manuals and reference & troubleshooting guides related to AV equipment.
Knowledge of integration between multiple conferencing hardware/software solutions.
Working knowledge of Polycom Real Presence Resource Manager and Web suite.
Experience with Poly Trios, Group Series, Visual + and Visual Pro hardware and related peripherals.
Working knowledge of Network protocols for Audio Visual hardware/software implementation.
Maintain relevant and current knowledge and be a leader within assigned technical field.
Prioritize work efforts and multi-task in a very fast-paced environment.
Adaptable to learn new technologies as needed.
Strong written and verbal problem-solving skills including troubleshooting techniques.
Strong customer service focused skills.
Strong organization and time management skills.
High level of professionalism during interactions with customers and vendors.
Help Desk ticketing software to manage service tickets and document support provided.
Domestic travel up to 10%, international travel up to 5%, regional and local travel up to 15% in personal vehicle.
Occasionally lift audio / visual equipment up to 30 pounds due to emergency hardware failures and/or when immediate replacement is required.

Preferred Qualifications:
Bachelors in a related field or equivalent work experience.
CTS Certification, CompTIA A+ certification.
Network experience.
Crestron Toolbox and Fusion experience.
5 plusyears of overall audio-visual industry support.
Commercial integration industry experience as a hands-on A/V Design Engineer working commercial integration projects.

The Company is committed to providing equal opportunity for employees and applicants in all aspects of the employment relationship, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, veteran status, disability, age, religion or any other classification protected by law.
In that regard, U.S. applicants and employees are protected from discrimination based on certain categories protected by Federal law. Clickherefor additional information.



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