**Job Title:** Online Account Support Manager
**Company:** Spirit AeroSystems Holdings
**Location:** Philadelphia, Pennsylvania, US
**Job Type:** Part-Time
**Seniority Level:** Associate Level
**Years of Experience Required:** 5
---
### Job Description:
Spirit AeroSystems Holdings is seeking a dedicated and resourceful Online Account Support Manager to join our team in Philadelphia, Pennsylvania. As a pivotal member of our customer support and account management team, you will play a crucial role in leveraging technology to enhance customer satisfaction and optimize account operations. This part-time position offers a unique opportunity to contribute to our commitment to environmental responsibility and sustainable practices while developing your skills within a reputable organization in the aerospace sector.
### Key Responsibilities:
- **Account Management:** Serve as the primary point of contact for assigned online accounts. Manage customer inquiries, resolve issues, and provide product/service information efficiently.
- **Customer Support:** Collaborate with cross-functional teams to address customer needs and ensure a superior customer experience. Use effective communication to articulate technical information clearly to both technical and non-technical customers.
- **Performance Analysis:** Regularly analyze account performance metrics, identifying trends, issues, and opportunities for improvement. Develop and implement action plans based on findings.
- **Documentation:** Maintain comprehensive and organized records of customer interactions, transactions, comments, and complaints in the company's customer relationship management (CRM) system.
- **Training and Guidance:** Assist in the training of new team members and provide ongoing support for existing staff to cultivate a knowledgeable and efficient customer service team.
- **Adaptation and Problem Solving:** Demonstrate resourcefulness in developing solutions and adapting to the unique challenges presented by an online account environment.
- **Feedback and Reporting:** Gather and relay customer feedback to product development and management teams to inform continuous improvement initiatives.
- **Sustainability Advocacy:** Promote and support Spirit AeroSystems' commitment to environmental responsibility in all aspects of account management operations.
### Requirements:
**Education and Experience:**
- Bachelor's degree in Business Administration, Management, or a related field (preferred).
- Minimum of 5 years of experience in account management, customer service, or a similar role, preferably within the aerospace industry or a technical field.
**Skills and Competencies:**
- **Resourceful:** Demonstrated ability to identify and leverage available resources effectively to resolve customer issues and enhance account performance.
- **Dedicated:** Strong commitment to provision of exceptional customer service and satisfaction.
- **Time Management:** Ability to prioritize tasks effectively and manage time efficiently, ensuring deadlines are consistently met.
- **Analytical Skills:** Strong analytical skills to assess account health, develop actionable insights, and present findings in a clear, concise manner.
- **Technical Proficiency:** Comfortable using customer relationship management (CRM) tools, online account management software, and Microsoft Office Suite (Excel, Word, PowerPoint).
**Soft Skills:**
- Excellent verbal and written communication skills with a focus on building lasting customer relationships.
- Problem-solving attitude with a proactive approach to addressing challenges.
### Benefits:
- Life Insurance
- Profit Sharing
- Visa Sponsorship available for qualified candidates
### Working Environment:
Spirit AeroSystems is deeply committed to environmental responsibility and sustainable practices. We strive to create a work environment that not only meets our business goals but also aligns with our values of sustainability and respect for the environment.
### Application Deadline:
Please submit your application by **October 5, 2024.**
### Equal Opportunity Statement:
Spirit AeroSystems Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Join us at Spirit AeroSystems as we innovate for the future while remaining dedicated to responsible practices and exceptional customer service!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
