**Job Title**: Online Chat Support Specialist
**Company**: Booz Allen Hamilton Holding
**Location**: Washington, D.C., US
**Job Type**: Part-Time
**Seniority Level**: Associate Level
**Years of Experience**: 3
**Job Description**:
Booz Allen Hamilton Holding is seeking a dedicated and highly motivated Online Chat Support Specialist to join our dynamic team. We are looking for a candidate who possesses excellent communication skills and has experience in providing exceptional online support to clients. As an Online Chat Support Specialist, you will play a critical role in enhancing customer satisfaction by ensuring timely and effective responses to their inquiries through various online platforms.
**Key Responsibilities**:
- **Client Interaction**: Provide real-time support to clients via online chat, ensuring accurate and timely resolution of queries and concerns.
- **Issue Identification**: Analyze customer issues and concerns, diagnosing problems efficiently and recommending appropriate solutions.
- **Customer Education**: Educate clients about our services, assisting them in utilizing our products and services more effectively.
- **Documentation**: Maintain accurate records of client interactions, including details of inquiries and solutions provided, in our CRM system.
- **Feedback Collaboration**: Gather client feedback and relay insights to the product development team to assist in service improvements.
- **Technical Support**: Assist customers with technical problems, providing troubleshooting guidance and escalation to appropriate technical teams as necessary.
- **Continuous Improvement**: Participate in ongoing training and development programs to enhance knowledge of products and services, as well as improve customer support skills.
- **Performance Metrics**: Monitor and report on performance metrics related to response times, issue resolution times, and customer satisfaction levels.
**Requirements**:
- **Experience**: Minimum of 3 years of experience in customer support, with a focus on online chat or digital communication platforms.
- **Education**: Bachelor's degree or equivalent work experience preferred.
- **Technical Skills**: Proficient in using chat support software, CRM systems, and Microsoft Office Suite.
- **Personality Traits**: Highly motivated and adaptable, with the ability to thrive in a fast-paced environment.
- **Soft Skills**: Strong cooperation skills to work across functional teams and strategic planning abilities to prioritize tasks effectively.
- **Communication Skills**: Exceptional verbal and written communication abilities, with a focus on clarity and empathy in client interactions.
**Benefits**:
- Comprehensive retirement plan
- Gym membership
- Medical coverage
**Working Environment**:
Join a thriving workplace that values teamwork, fosters innovation, and promotes shared success. At Booz Allen Hamilton, you will be surrounded by dedicated colleagues who are passionate about their work and committed to supporting each other in achieving our collective goals.
**Application Deadline**:
Please submit your application by October 7, 2024.
**Equal Opportunity Statement**:
Booz Allen Hamilton is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
