Online Client Relations Officer

As an Online Client Relations Officer at American Express in Charlotte, North Carolina, you will play a crucial role in maintaining strong relationships with our online customers. This part-time position at the Associate Level requires a minimum of 3 years of experience in client relations or a related field.

Responsibilities:- Respond to online customer inquiries and concerns in a timely and professional manner- Handle client complaints and provide appropriate solutions- Monitor online reviews and social media platforms to address client feedback- Collaborate with other departments to ensure a seamless online customer experience- Analyze online customer data to identify trends and opportunities for improvement- Develop and implement strategies to increase customer satisfaction and loyalty- Provide regular updates to management on online customer satisfaction metrics

Requirements:- Excellent communication and interpersonal skills- Strong problem-solving abilities- Ability to work independently and prioritize tasks effectively- Dedicated and resourceful attitude- Leadership and planning skills- Proficiency in customer relationship management software- Bachelor's degree in a relevant field preferred

Benefits:- Free food- Remote work flexibility- Paid overtime

Working environment:At American Express, we value leveraging data to inform decisions and drive strategic initiatives. You will have access to cutting-edge technology and resources to excel in your role as an Online Client Relations Officer.

Deadline to apply: May 14, 2024

Equal Opportunity Statement:American Express is an equal opportunity employer and considers all qualified applicants without regard to race, gender, age, religion, disability, sexual orientation, or any other protected status. We encourage individuals from all backgrounds to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.