**Job Title:** Online Client Relations Representative
**Company:** FirstEnergy
**Location:** Washington, D.C., US
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description:**
FirstEnergy is seeking a motivated and enthusiastic Online Client Relations Representative to join our team in Washington, D.C. As an entry-level position, this role offers a fantastic opportunity for individuals looking to start their careers in customer relations and service. The ideal candidate is independent, hardworking, and possesses a passion for helping clients and resolving their inquiries effectively.
**Key Responsibilities:**
- **Client Interaction:** Serve as the first point of contact for clients through various online platforms, including emails, chat applications, and social media. Address client inquiries, concerns, and feedback promptly and effectively.
- **Issue Resolution:** Utilize critical thinking to analyze customer issues and provide suitable solutions, ensuring high levels of customer satisfaction. Escalate complex problems to relevant departments when necessary.
- **Record Keeping:** Maintain accurate and detailed records of client interactions and transactions in our customer management system. Ensure that all information is updated and complies with company policies.
- **Product Knowledge:** Acquire a deep understanding of FirstEnergy's products, services, and policies to offer informed responses to client inquiries. Participate in training sessions and meetings to stay updated on the latest offerings and enhancements.
- **Collaboration:** Work collaboratively with other team members to support the overall mission of the company and contribute to a positive work environment. Share insights and best practices to improve team performance.
- **Feedback Loop:** Collect and organize client feedback to identify potential areas for improvement in services or processes. Relay this information to team leads for further action.
- **Continuous Improvement:** Demonstrate a proactive approach by seeking opportunities to enhance personal skills and knowledge relevant to client relations, contributing to personal growth and team success.
**Requirements:**
- **Education & Experience:** No previous experience required, but a background in customer service or related fields is a plus. Recent graduates or those looking to start their careers are encouraged to apply.
- **Personality Traits:**
- Independent: Ability to work seamlessly with minimal supervision while taking ownership of client interactions.
- Hardworking: Demonstrated drive to exceed expectations and contribute positively to the team.
- **Soft Skills:**
- Critical Thinking: Ability to assess situations, analyze information, and devise effective solutions to meet client needs.
- Leadership: Exhibit a willingness to take initiative, demonstrating accountability and responsibility in all tasks.
- **Technical Skills:** Proficient in using computers and online communication tools, with a willingness to learn new software as needed.
**Working Environment:**
FirstEnergy fosters a dynamic and inclusive culture that encourages autonomy and independence. We trust our employees to take initiative and excel in their roles, contributing to a supportive, team-oriented atmosphere.
**Benefits:**
- Paid Time Off (PTO)
- Medical Coverage
- Free Food
**Application Deadline:** October 15, 2024
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
