Online Client Service Manager

Job Description:

Harley-Davidson, a leading motorcycle manufacturer, is seeking a passionate and dedicated Online Client Service Manager to join their team in Seattle, Washington. As a mid-to-senior level position, the successful candidate will have at least 7 years of experience in a similar role.

Responsibilities:1. Manage online client accounts and provide excellent customer service to ensure client satisfaction.2. Communicate with clients via email, phone, and chat to address any inquiries or concerns promptly.3. Analyze client data and trends to identify opportunities for growth and improvement.4. Collaborate with the marketing team to develop and implement strategies to attract and retain clients.5. Monitor online reviews and respond to feedback in a professional and timely manner.6. Troubleshoot technical issues and escalate to the appropriate team for resolution.7. Stay up-to-date on industry trends and best practices to ensure Harley-Davidson remains competitive in the online market.8. Coordinate with other departments to ensure a seamless online client experience.

Requirements:- Bachelor's degree in Business, Marketing, or a related field.- Strong problem-solving and critical thinking skills.- Excellent communication and interpersonal skills.- Ability to work independently and as part of a team.- Proficiency in CRM software and Microsoft Office Suite.- Experience in online client service and digital marketing.- Motorcycle industry knowledge is a plus.

Personality Traits:- Passionate about motorcycles and customer service.- Dedicated to providing the best experience for clients.

Soft Skills:- Strong problem-solving abilities.- Critical thinking skills to analyze data and make informed decisions.

Benefits:- Travel opportunities to attend industry events and conferences.- Company transportation for work-related travel.- Vision insurance coverage.

Working Environment:At Harley-Davidson, we encourage autonomy and independence, trusting our employees to excel in their roles. We foster a collaborative and supportive environment where creativity and innovation thrive.

Deadline to Apply: June 25, 2024

Equal Opportunity Statement:Harley-Davidson is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.