**Job Title:** Online Client Support Associate
**Company:** Anadarko Petroleum
**Location:** Columbus, Ohio, US
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 1
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### **Job Description:**
Anadarko Petroleum is seeking an energetic and hardworking Online Client Support Associate to join our dynamic team in Columbus, Ohio. This entry-level position is ideal for individuals looking to immerse themselves in the oil and gas industry while leveraging their communication and analytical skills. The successful candidate will play a critical role in providing exceptional support to our clients in an environment that promotes creativity and motivates individuals to aim for greatness.
### **Key Responsibilities:**
- **Client Engagement:**
- Provide outstanding online support to current and prospective clients through various communication channels, including chat, email, and phone.
- Actively listen to customer inquiries and concerns, ensuring a prompt and accurate resolution to any issues raised.
- Maintain a knowledgeable and professional demeanor while interacting with clients to enhance their overall experience.
- **Problem Solving & Analysis:**
- Analyze client issues effectively to identify trends and recommend solutions, enhancing overall service delivery.
- Collaborate with the technical support team to investigate and troubleshoot more complex client issues.
- **Documentation & Reporting:**
- Keep accurate records of client interactions and feedback using our CRM software, ensuring data is updated in real-time.
- Prepare weekly reports on client interactions, feedback, and suggestions for improvements in service delivery.
- **Training & Development:**
- Participate in ongoing training to stay informed on industry developments, product knowledge, and customer service techniques.
- Support new team members by sharing knowledge and promoting a collaborative working environment.
- **Feedback & Suggestions:**
- Gather and relay customer feedback to management to promote continuous improvement in services and policies.
- Uphold company values by contributing positively to team input during daily meetings and brainstorming sessions.
### **Requirements:**
- **Education & Experience:**
- A high school diploma or equivalent is required; a degree in a relevant field is a plus.
- At least 1 year of experience in a customer service or support role, preferably in an online environment.
- **Personality Traits:**
- Energetic with a positive, can-do attitude.
- Hardworking and committed to delivering high-quality client support.
- **Soft Skills:**
- Excellent people management skills, with the ability to connect with diverse clients and colleagues.
- Strong analytical abilities to assess client needs and provide effective solutions.
- Exceptional verbal and written communication skills to ensure clarity and understanding in all interactions.
- **Technical Skills:**
- Proficiency in using customer relationship management (CRM) systems and online support tools.
- Basic understanding of the oil and gas industry is desirable but not mandatory.
### **Benefits:**
- Free accommodation provided for employees.
- Visa sponsorship available for eligible candidates.
- Company transportation to facilitate commuting to and from work.
### **Working Environment:**
At Anadarko Petroleum, we foster a workplace that inspires creativity and motivation. Our goal is to cultivate an environment that encourages personal and professional growth, enabling our team members to excel and push the boundaries of innovation within the oil and gas sector.
### **Application Deadline:**
Please submit your application by **October 13, 2024**.
### **Equal Opportunity Statement:**
Anadarko Petroleum is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other basis prohibited by applicable law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
