Online Client Support Officer

Job description:

Best Buy is seeking a part-time Online Client Support Officer to join our team in Philadelphia, Pennsylvania. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role and possess the following personality traits: hardworking and confident. Additionally, we are looking for candidates with strong soft skills in persuasion and creativity.

Responsibilities:1. Provide online support to clients through various communication channels, including email, live chat, and social media.2. Address customer inquiries and issues in a timely and professional manner.3. Collaborate with other departments to resolve client concerns and ensure customer satisfaction.4. Generate leads and promote our products and services to potential clients.5. Maintain accurate records of client interactions and follow-up as needed.6. Stay up-to-date on industry trends and Best Buy products to provide accurate information to clients.7. Assist in organizing and conducting online events, such as webinars and virtual product demonstrations.8. Contribute to the improvement of online support processes and procedures.

Requirements:1. Minimum of 2 years of experience in online client support or a related field.2. Excellent communication skills, both written and verbal.3. Strong attention to detail and ability to multitask effectively.4. Proficiency in using online communication tools and systems.5. Ability to work independently and as part of a team.6. Previous experience in sales or customer service is a plus.7. Bachelor's degree in Business Administration or a related field is preferred.

Benefits:1. Parental leave for new parents.2. Paid overtime for additional work hours.3. Remote work flexibility for a better work-life balance.

Working environment:At Best Buy, we prioritize quality in all aspects of our work, products, and services. We are committed to providing our clients with exceptional support and ensuring their satisfaction at all times.

Equal opportunity statement:Best Buy is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel welcome and valued.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.