Online Client Support Specialist

Host Hotels & Resorts is seeking a part-time Online Client Support Specialist to join our team in Houston, Texas. As an Associate Level position, we require a minimum of 2 years of experience in a similar role.

Responsibilities:- Provide excellent customer service to online clients through email, chat, and other communication channels- Assist clients with inquiries, issues, and troubleshooting related to our services and products- Collaborate with other team members to ensure timely resolution of client concerns- Maintain accurate records of client interactions and follow up as necessary- Stay up-to-date on product knowledge and industry trends to better assist clients- Continuously seek opportunities to improve the client experience and suggest process enhancements- Work closely with the sales and marketing teams to support client retention and acquisition efforts

Requirements:- Reliable and resourceful with the ability to adapt to changing situations- Strong planning and organizational skills- High emotional intelligence and ability to empathize with clients- Excellent written and verbal communication skills- Proficiency in using online communication tools and databases- Ability to work independently and as part of a team- Experience with CRM systems is a plus

Benefits:- Relocation allowance for qualified candidates- Free food provided during working hours- Profit sharing opportunities for eligible employees

Our working environment at Host Hotels & Resorts encourages employees to embrace a culture that challenges norms and encourages bold thinking. We value diversity and equal opportunity and welcome applications from all qualified individuals.

If you meet the requirements and are excited about the opportunity to join our team as an Online Client Support Specialist, please submit your application by June 14, 2024.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.