**Job Title:** Online Contact Center Representative
**Company:** Stryker
**Location:** Washington, D.C., US
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description:**
Stryker, a global leader in medical technology, is seeking a passionate and resourceful Online Contact Center Representative to join our team in Washington, D.C. This part-time, entry-level position offers an exciting opportunity to work in a dynamic environment where you'll leverage your communication and problem-solving skills to provide exceptional support to our clients.
**Responsibilities:**
- **Customer Interaction:** Serve as the first point of contact for customers via online chats, emails, and social media platforms. Provide timely and accurate responses to inquiries regarding products and services.
- **Issue Resolution:** Utilize your resourcefulness to troubleshoot issues and provide solutions to customer problems. Collaborate with other departments when necessary to ensure customer satisfaction.
- **Documentation:** Maintain accurate records of customer interactions, transactions, comments, and complaints in the customer relationship management (CRM) system. Ensure all communications are documented in a clear and concise manner.
- **Product Knowledge:** Continuously educate yourself on Stryker's products and services to effectively communicate with customers and resolve inquiries.
- **Feedback Collection:** Actively seek customer feedback and relay insights to the management team to improve processes, products, and customer experiences.
- **Team Collaboration:** Work closely with team members to share best practices and improve overall customer service quality.
- **Adaptability:** Stay up-to-date with new tools, technologies, and processes that enhance customer interactions. Demonstrate flexibility to adapt to changes in a fast-paced environment.
- **Training Participation:** Engage in ongoing training opportunities to enhance skills and knowledge about the company's offerings and customer service techniques.
**Requirements:**
- **Education:** High school diploma or equivalent required; higher education or relevant coursework is a plus.
- **Experience:** No prior experience is necessary. We welcome recent graduates and those looking to start their career in customer service.
- **Personality Traits:**
- *Passionate:* Demonstrate enthusiasm for helping customers and a commitment to providing outstanding service.
- *Resourceful:* Ability to think critically and explore various solutions to resolve customer inquiries effectively.
- **Soft Skills:**
- *Communication:* Excellent verbal and written communication skills to convey information clearly and effectively to customers.
- *Creativity:* Ability to come up with innovative solutions to unexpected challenges and to enhance customer interaction experiences.
- **Technical Skills:** Familiarity with computers and basic software applications; experience with CRM systems is a plus but not required.
**Benefits:**
- Disability insurance
- Company transportation
- Travel & spending expenses
**Working Environment:**
At Stryker, we encourage a culture of continuous learning and adaptation. As an Online Contact Center Representative, you'll be empowered to strengthen your skills and stay ahead in a rapidly changing world. The role offers the flexibility of part-time hours, enabling you to balance your work and personal commitments effectively.
**Application Deadline:** ********
**Equal Opportunity Statement:**
Stryker is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by federal, state, or local laws.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
