Online Contact Center Specialist

Job Description:

Starbucks is seeking an Online Contact Center Specialist to join our team in Philadelphia, Pennsylvania. This part-time position at the Associate Level will be responsible for providing exceptional customer service and support through various online channels.

Responsibilities:- Respond to customer inquiries and concerns via email, chat, and social media platforms- Provide information about products, promotions, and services- Assist customers with orders, returns, and exchanges- Handle customer complaints and resolve issues in a timely and professional manner- Collaborate with other teams within the company to ensure customer satisfaction- Maintain accurate records of customer interactions and transactions

Requirements:- Minimum of 4 years of experience in a customer service or contact center role- Confident and resourceful personality traits- Strong communication and problem-solving skills- Strategic planning and cooperation soft skills- Ability to work independently and as part of a team- Proficiency in using online communication tools and systems

Benefits:- Dental insurance- Profit sharing- Life insurance

Working Environment:At Starbucks, we encourage a culture of ongoing learning and development for personal and professional growth. Our team members have access to training programs and opportunities for career advancement.

Equal Opportunity Statement:Starbucks is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: May 4, 2024

We look forward to receiving your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.