**Job Title:** Online Customer Service Representative
**Company:** LKQ
**Location:** Fort Worth, Texas, US
**Job Type:** Part-time
**Seniority:** Entry Level
**Years of Experience:** 0 years
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**Job Description:**
LKQ is seeking a passionate and confident Online Customer Service Representative to join our dynamic team in Fort Worth, Texas. This part-time position is an excellent opportunity for individuals looking to kickstart their careers in customer service while working in a supportive and innovative environment. As a key member of our customer service team, you will be the first point of contact for our valued customers, providing exceptional service in a fast-paced online setting.
### **Responsibilities:**
- **Customer Interaction:** Respond promptly and professionally to customer inquiries via email, chat, and online platforms. Provide assistance with product information, order processing, and general support.
- **Problem Solving:** Address and resolve customer issues, complaints, and concerns with a solutions-oriented approach. Use critical thinking to navigate challenges and provide effective resolutions.
- **Research:** Utilize various resources to gather information regarding products, policies, and customer accounts, enhancing customer satisfaction and empowering customers with accurate information.
- **Documentation:** Accurately document customer interactions and maintain detailed records of inquiries, complaints, and resolutions in our customer relationship management (CRM) system.
- **Collaboration:** Work closely with other departments such as sales, logistics, and technical support to ensure seamless communication and efficient problem resolution for customers.
- **Continuous Learning:** Stay updated on product offerings, company policies, and industry trends to effectively assist customers and suggest appropriate solutions.
- **Feedback Contribution:** Provide feedback to management regarding possible improvements to processes, customer service strategies, and product offerings.
- **Company Representation:** Uphold LKQ's values and brand image in all customer interactions, ensuring a positive and professional experience for each customer.
### **Requirements:**
#### **Education & Experience:**
- High school diploma or equivalent; further education in customer service or related fields is a plus.
- Experience in customer service or retail environments is beneficial but not required.
#### **Personality Traits:**
- **Confident:** Ability to communicate effectively and assertively, ensuring customers feel heard and valued.
- **Passionate:** A genuine enthusiasm for helping others, providing a superior customer experience, and contributing to team goals.
#### **Skills:**
- **Research:** Strong ability to navigate resources and gather information efficiently to address customer needs effectively.
- **Communication:** Exceptional verbal and written communication skills, enabling clear and concise interactions with customers.
### **Benefits:**
- Free accommodation to ease the burden of daily commuting.
- Retirement plan to help secure your financial future.
- Paid Time Off (PTO) to promote work-life balance and personal well-being.
### **Working Environment:**
At LKQ, we encourage calculated risk-taking to drive innovation and progress. You will be part of a collaborative team where your ideas are valued, and your willingness to step outside your comfort zone is appreciated.
### **Application Deadline:**
Please submit your application by September 29, 2024, to be considered for this opportunity.
**Equal Opportunity Statement:**
LKQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from all qualified individuals regardless of race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.
Join us at LKQ and be a part of a team that values your contributions and fosters your professional growth!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
