**Job Title: Online Customer Success Associate**
**Company: Impossible Foods**
**Location: Washington, D.C., US**
**Job Type: Part-Time**
**Seniority: Associate Level**
**Years of Experience: 4**
**About Impossible Foods:**
At Impossible Foods, we are on a mission to provide delicious and sustainable food products that are kind to the planet. We want to make the world a better place by reimagining the way meat is made. We're looking for passionate individuals to join our team in changing the future of food.
**Position Overview:**
We are seeking a dedicated and detail-oriented Online Customer Success Associate to join our dynamic team. This part-time role is ideal for someone with a passion for customer service and a strong desire to contribute to the mission of Impossible Foods. The successful candidate will be responsible for enhancing the customer experience, resolving queries, and ensuring customer satisfaction for our online orders.
**Key Responsibilities:**
- **Customer Engagement:** Serve as the primary point of contact for online customers, addressing inquiries through various channels including email, chat, and social media.
- **Order Management:** Oversee the processing of customer orders from initiation to delivery, ensuring accuracy and timely fulfillment.
- **Issue Resolution:** Proactively resolve customer complaints and issues by identifying the root cause and providing practical solutions while maintaining a positive customer experience.
- **Customer Feedback:** Gather and analyze customer feedback to identify trends and areas for improvement in our products and services.
- **Collaboration:** Work closely with the marketing and product teams to relay customer insights and challenges, helping to shape future products and promotional strategies.
- **Support Resources:** Develop and maintain customer support documentation, including FAQs and knowledge base articles, to enhance customer self-service capabilities.
- **Performance Tracking:** Monitor and report on key performance metrics related to customer satisfaction, response time, and order fulfillment to drive continuous improvement.
- **Product Knowledge:** Stay informed about product updates, enhancements, and new offerings to provide customers with accurate and relevant information.
**Requirements:**
- **Experience:** Minimum of 4 years of experience in customer service or a related field, preferably in an e-commerce or food industry setting.
- **Education:** Bachelor's degree in Business, Communications, or a related discipline is preferred.
- **Personality Traits:**
- Driven: Demonstrated passion for achieving results and a commitment to delivering exceptional service.
- Passionate: A genuine interest in sustainable food practices and the mission of Impossible Foods.
- **Soft Skills:**
- People Management: Strong interpersonal skills with the ability to empathize and engage effectively with diverse customer profiles.
- Adaptability: Comfortable working in a fast-paced environment, with the ability to adjust strategies and methods as needed.
**Benefits:**
- Paid overtime for hours worked beyond scheduled shifts.
- Retirement plan with company contribution options to help you prepare for the future.
- Profit-sharing opportunities to recognize and reward your contributions to company success.
**Working Environment:**
At Impossible Foods, we strive for a harmonious workplace where collaboration and respect prevail. We believe that a positive environment fosters creativity and innovation, allowing our team to deliver outstanding results together.
**Application Deadline:**
To be considered for this opportunity, please submit your application by **October 13, 2024**.
**Equal Opportunity Statement:**
Impossible Foods is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.
Join us in our mission to change the future of food. We look forward to your application!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
