Online Customer Support Representative

Job Description:

Cisco Systems is seeking a highly motivated and independent Online Customer Support Representative to join our team in San Diego, California. As an Associate-level position, the ideal candidate will have at least 2 years of experience in customer support or a related field.

Responsibilities:1. Provide online customer support via email, chat, and phone to ensure timely and satisfactory resolution of customer inquiries and issues.2. Maintain a high level of professionalism and customer service at all times.3. Work closely with other team members to troubleshoot technical issues and escalate when necessary.4. Utilize negotiation skills to handle customer complaints and find suitable resolutions.5. Keep accurate records of customer interactions and transactions.6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers.7. Collaborate with other departments to improve overall customer experience.

Requirements:1. 2+ years of experience in customer support or a related field.2. Excellent communication skills, both written and verbal.3. Ability to work independently and as part of a team.4. Strong negotiation skills.5. Proficient in Microsoft Office and customer support software.6. Bachelor's degree in a related field is a plus.7. Motivated and willing to learn and grow within the company.

Personality Traits:1. Independent2. Motivated

Soft Skills:1. Teamwork2. Negotiation

Benefits:1. Free food2. Life insurance3. Profit sharing

Working Environment:At Cisco Systems, we embrace a culture that challenges norms and encourages bold thinking. Our team is committed to fostering a diverse and inclusive work environment where employees can thrive and grow.

Deadline to Apply:June 20, 2024

Equal Opportunity Statement:Cisco Systems is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.