Online Live Chat Associate

Job Description:

We are seeking a motivated and hardworking Online Live Chat Associate to join our team at Mutual of Omaha Insurance in Indianapolis, Indiana. As an Associate Level Online Live Chat Associate, you will be responsible for providing personalized service and support to our customers through live chat services on our website.

Responsibilities:- Respond to customer inquiries and provide support through live chat services in a timely and professional manner.- Research and gather information to effectively answer customer questions and resolve issues.- Utilize persuasion skills to guide customers through the insurance products and services offered by Mutual of Omaha.- Collaborate with other team members to ensure a seamless customer experience across all channels.- Maintain accurate and detailed records of customer interactions and follow-up as necessary.- Stay up-to-date on industry trends and product knowledge to provide the best possible service to customers.

Requirements:- Minimum of 3 years of experience in a customer service or sales role.- Strong communication and interpersonal skills.- Ability to multitask and prioritize in a fast-paced environment.- Proven research skills and the ability to effectively gather and analyze information.- Persuasion skills to guide customers through insurance options.- Proficiency in computer skills and experience with live chat software preferred.

Benefits:- Travel and spending expenses covered.- Retirement plan options available.- Paid sick leave offered.

Working Environment:As a member of our team at Mutual of Omaha Insurance, you will have the opportunity to be part of a company that leads the industry through cutting-edge ideas and solutions. Our collaborative and supportive work environment encourages growth and development for all team members.

Deadline to Apply: May 1, 2024

Equal Opportunity Statement: Mutual of Omaha Insurance is an equal opportunity employer and value diversity in our workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or any other protected status. All qualified applicants will receive consideration for employment without regard to any protected status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.