Online Live Chat Representative

MetLife is seeking a motivated and energetic individual to join our team as an Online Live Chat Representative in Los Angeles, California. This is a part-time position at the Associate Level, requiring a minimum of 3 years of experience in customer service or a related field.

As an Online Live Chat Representative, your primary responsibility will be to engage with customers through our online chat platform to provide support, answer questions, and resolve any issues they may have. You will need to have excellent communication skills and be able to multitask effectively in a fast-paced environment.

Key responsibilities include:- Engaging with customers in real-time through online chat to provide support and assistance.- Troubleshooting technical issues and providing solutions to customers.- Maintaining a high level of customer satisfaction through effective communication and problem-solving skills.- Collaborating with other team members to ensure a seamless customer experience.- Keeping accurate records of customer interactions and transactions.

Requirements for this role include:- High school diploma or equivalent.- Strong communication skills and ability to multitask.- Energetic and driven personality traits.- Negotiation and decision-making skills.- Ability to work independently and as part of a team.- Proficiency in Microsoft Office and other relevant software.

MetLife offers a competitive benefits package, including relocation allowance, company equipment, and free food. Our working environment is designed to unleash creativity and innovation, allowing employees to thrive and grow in their roles.

Deadline to apply for this position is June 14, 2024. MetLife is an equal opportunity employer and is committed to diversity in the workplace.

Join our team and be part of a company that values your skills and contributions. Apply today to become an Online Live Chat Representative at MetLife in Los Angeles, California.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.