**Job Title:** Online Web Chat Officer
**Company:** Lockheed Martin
**Location:** Washington, D.C., US
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 0
**About Lockheed Martin:**
Lockheed Martin is a global leader in aerospace, defense, and advanced technologies. We are committed to fostering an inclusive culture that encourages innovation and empowers employees to contribute while supporting the highest standards of integrity and ethics.
**Job Summary:**
As an Online Web Chat Officer at Lockheed Martin, you will serve as a crucial point of contact for clients and customers via our online chat platform. This entry-level position is designed for individuals who are passionate about customer service, possess excellent communication skills, and demonstrate resilience and independence. You will play a critical role in fostering positive customer experiences by promptly addressing inquiries, resolving issues, and providing information on Lockheed Martin's products and services.
**Key Responsibilities:**
- **Customer Engagement:** Respond to customer inquiries and provide assistance through online chat in a timely and professional manner, ensuring a high level of customer satisfaction.
- **Issue Resolution:** Diagnose and resolve customer issues effectively while providing solutions or escalation recommendations when necessary.
- **Product Knowledge:** Maintain a thorough understanding of Lockheed Martin's products, services, and policies to provide accurate and relevant information to customers.
- **Documentation:** Accurately document customer interactions and maintain detailed reports regarding inquiries, resolutions, and customer feedback to support continuous improvement.
- **Collaboration:** Work closely with team members and other departments to ensure customers receive seamless and efficient service.
- **Feedback Implementation:** Gather customer feedback and provide actionable insights to improve processes and enhance customer satisfaction.
- **Continuous Learning:** Stay updated on industry trends and company developments to enhance service effectiveness and broaden knowledge.
- **Compliance:** Ensure adherence to company policies, data protection regulations, and best practices in customer service.
**Requirements:**
- **Education:** High school diploma or equivalent required; some college experience preferred.
- **Experience:** No prior experience is required; however, experience in customer service or a related field is a plus.
- **Personality Traits:** Must be resilient, capable of handling challenging situations with poise, and foster positive relationships while working independently.
- **Soft Skills:**
- Strong communication skills, both written and verbal, to interact positively with customers and team members.
- Project management skills to handle multiple inquiries and tasks effectively and efficiently.
- **Technical Skills:** Proficiency in using chat applications, standard office software (such as Microsoft Office), and basic troubleshooting of technical issues.
**Benefits:**
- Paid Time Off (PTO)
- Paid Sick Leave
- Employee Discounts
**Working Environment:**
We prioritize understanding and empathy in all interactions. Our culture promotes teamwork and support, making it an excellent environment for professional growth and development.
**Application Deadline:**
Please submit your application by **October 10, 2024**.
**Equal Opportunity Statement:**
Lockheed Martin is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
