Onsite It Support Or Desktop Support Engineer Santa Rosa, Ca, Usa

Axiom Technologies

is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at

www.axiomtechnologies.com
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and Experience
Minimum 3 years work experience. The individual must be able to work alone and within a team. The ability to follow defined processes and carry out various operational-type tasks. Strong ability to troubleshoot and isolate Level 2-type issues that are related to either hardware or software environments.
Advanced experience in Windows Operating Systems. Candidates should also have knowledge of all MAC-related hardware and software type issues. Experience in Active Directory and Jamf is also a plus.
Roles and Responsibilities:
Imaging of Windows devices to the latest version
Provide 2nd level support
Unboxing and packing of equipment to/from remote locations
Must be able to follow schedules and perform administrative-type tasks
IMAC
Perform hardware and software installations
Smart Hands activities
Provide remote support for users traveling or at home
Ability to work in Active Directory
Provide asset information within the ticketing system to ensure an accurate asset database
Perform refresh of end-user devices in alignment with refresh schedules
Assist with inventory activities as required weekly and monthly
Ensure local inventory is up to date and correct
Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
Ability to work within Service Now
Strong ability to interact with customers
Proper documentation of end-user issues within Service Now
Backup and restoration of end-user data
Requirements
Background verification and drug test is a must
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to

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