**Job Title:** Operations Associate
**Company:** PayPal Holdings
**Location:** Washington, D.C., US
**Job Type:** Part-time
**Seniority:** Associate Level
**Years of Experience:** 3
**Job Description:**
At PayPal Holdings, we are committed to making financial transactions secure and convenient for our customers. We are currently looking for a dedicated and energetic Operations Associate to join our team in Washington, D.C. This part-time position is ideal for someone who is reliable and possesses an enthusiasm for driving operational efficiency. As an Operations Associate, you will play a vital role in supporting various operational tasks that contribute to our mission of providing seamless financial services.
**Key Responsibilities:**
- **Operational Support:** Assist in day-to-day operational tasks, including processing transactions, managing customer inquiries, and ensuring compliance with company policies and procedures.
- **Data Management:** Collect, analyze, and report operational data to identify trends, inconsistencies, and areas for improvement.
- **Customer Service:** Serve as a point of contact for customer queries, providing prompt and accurate responses while maintaining high customer satisfaction levels.
- **Collaboration:** Work closely with cross-functional teams, including IT, finance, and customer service, to ensure seamless operations and resolution of issues.
- **Documentation and Reporting:** Maintain accurate and up-to-date documentation of operational processes, procedures, and policies; prepare weekly and monthly performance reports for management review.
- **Problem Solving:** Handle and resolve operational challenges that arise, making informed decisions based on analysis and best practices.
- **Training Assistance:** Support training initiatives for new hires and ongoing development for current team members by providing guidance and mentorship.
- **Participate in Projects:** Engage in special projects or initiatives aimed at enhancing operational efficiency and streamlining processes.
**Requirements:**
- **Experience:** Minimum of 3 years of experience in an operations or related role; experience in financial services is a plus.
- **Education:** Bachelor's degree in Business Administration, Operations Management, or a related field preferred; equivalent experience may be considered.
- **Technical Skills:** Proficient in Microsoft Office Suite (Excel, PowerPoint, Word) and comfortable using business intelligence tools; experience with CRM systems is a plus.
- **Personality Traits:**
- Reliable—shows up on time and completes tasks on schedule.
- Energetic—approaches challenges with enthusiasm and a positive attitude.
- **Soft Skills:**
- Exceptional time management skills with the ability to prioritize tasks effectively in a fast-paced environment.
- Strong decision-making skills, capable of making sound judgments and resolving issues efficiently.
**Working Environment:**
At PayPal, we cultivate leaders who foster inclusivity and mentorship. We believe that diverse perspectives fuel innovation and success. You will be part of a collaborative environment that encourages personal and professional growth through interaction with supportive team members.
**Benefits:**
- Generous parental leave
- Competitive retirement plan
- Employee discounts on various services and products
**Application Deadline:**
Please submit your application by **October 14, 2024**.
**Equal Opportunity Statement:**
PayPal Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
