OVERVIEW
The Operations Associate is critical in the store team and is responsible for driving to profitability and efficiency. The Operations Associate will work closely with the Operations & Visual Manager & Operations Lead in initiating, completing work, and providing feedback to the team to achieve optimal results supporting total store operations.
RESPONSIBILITIES
Execute inventory management processes effectively with a focus on maximizing inventory accuracy and reducing shrink
Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
Support execution of key operational functions including shipment, receiving and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management
Maintain and champion strong visual standards for the sales floor
Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized
Support a safe work environment and efficient operation through strong stockroom standards and processes
Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests
Execute company-level operations-focused directives, projects and initiates, in partnership with the Operations & Visual Manager & Operations Lead.
Assists in processing shipment and ensuring product flow; including but not limited to visual merchandising placement and daily replenishment excellence
Demonstrate strong business acumen by leveraging metrics to support business-driving strategies
Resolve client needs quickly & effectively ensuring customer satisfaction
Identify product concerns and communicate inventory needs to support the business goals
Support other areas of the business, including Sales & Service and Cashier, as needed
QUALIFICATIONS
1+ years prior work experience in a client-centric, sales & operational environment
Passion for customer service and delivering exceptional experiences
High energy, upbeat and enthusiastic with the ability to integrate fun and work
Self-motivated with a desire to achieve results and excel individually, and as a team
Fosters genuine connection through empathy, compassion, integrity and building trusting relationships
Seniority Level: Entry level
Part-Time non-exempt associates are expected to work up to 30 hours per week, based on the needs of the business, for a shift minimum of 4 hours. Full-Time non-exempt associates are expected to have open availability, 7 days a week, between 32 -40 hours. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).
JUST SOME OF THE PERKS
Generous employee discount for Bella+Canvas, Alo Yoga, and free membership to Alo Moves, with access to hundreds of streaming fitness and yoga classes with top instructors
Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)
401K with company matching (Full-Time Employees)
Monthly Store Incentives
Clothing Allowance
Free yoga classes at any of our Sanctuaries
The Company’s Associate base pay ranges from $18.00 - $20.00/ hour in Santa Clara, CA. Please also note, Associates are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may result in bringing the total compensation to a higher range. Further, the range listed is just one component of the Company’s total rewards package for retail employees. Other rewards may include: clothing allowance, employee discount, 401K, competitive medical, dental, and vision plans, commuter benefits, Talkspace, and AloMoves.
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