Operations Director For Online B2C Mentorship Company

Operations Director for Online B2C Mentorship Company - Full TimeIf you have strong leadership skills AND you are incredibly organized, process-driven, and good with data/spreadsheets/tracking, this could be your dream job. My name is Richard Yu, and I am an Online Business Coach. You can find me on Instagram and YouTube.
As our university expands to empower ordinary people with the mindset, skillset, and strategies to make a high income online, we are always on the lookout for committed, talented team members to contribute to our mission, with a focus on long-term collaboration.
My team and I are currently looking for our next Operations Manager. We have the vision for this person to grow into our Chief of Operations one day, so we're looking for strong leadership potential.
Job ResponsibilitiesBuild out standard operating procedures by working with our executive team to create comprehensive SOPs across our organization.Drive internal operational enhancements (setting up Zapier automations, reporting channels/processes, and owning our tech stack (ActiveCampaign, Slack, Zapier, Calendly, GSuite, etc.). You should be familiar with the above tools, or have a willingness to learn these VERY quickly if hired.Project Management: Enforce strict deadlines, manage a team to ensure they complete their deadlines on time, and run daily meetings for both the leadership and departmental teams.Build out spreadsheets for tracking data such as LTV (lifetime value), churn rate, and daily sales reporting.Build our Collections Process for contacting clients with overdue payments via phone call/text/email to ensure they complete their payments on time.Handle customer service emails and administrative responsibilities, eventually delegating this to team members by building out internal systems.Your role will constantly be changing. As the company grows, you will lead a team of virtual employees and take on more leadership roles. A big part of this job is to stay on your toes, always ready for action and change.Be responsible for daily reporting on multiple communication channels (Slack, text message, spreadsheets, etc.), so a high attention to detail and compliance with standard operating procedures is essential. About 20-30 minutes of reporting work per day.Working Hours: EST hours

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