The Operations Support Specialist works closely with the Senior Operations Support Specialist to ensure all administrative and basic operational tasks are completed with excellent attention to detail and a high level of efficiency. You will support Senior Operations Support Specialist in completing tasks, and activities to ensure the day-to-day needs of team members are anticipated and met.
Essential Job Duties Learning (15%) Participate in professional development and learning activities to continuously improve communication, organization, and writing skillsRead and reflect on agency readings; connect readings to short- and long-term goals for team and agencyParticipate in agency team meetings, professional development check-ins, and other internal meetings, as neededMaintain a high level of organization for print and digital files and materials Office Operations and Bookkeeping Support (85%) Maintain positive and professional staff and client relationships; welcome and greet clients and office guestsAnswer phones in a professional manner and direct calls to appropriate persons or take detailed messagesAssist Senior Operations Support Specialist and leadership team with general operational tasksAssist with planning and scheduling meetings, presentations, and other office-related events; sending reminders regarding upcoming appointmentsAssist with managing communication of information in and out of the office; drafting correspondence letters, emails, memos, etc., as needed and requestedManage shipping, postage, and delivery for internal and client projects, including organizing mail, preparing shipments, and arranging pick-ups/drop-offsEnsure the office is kept clean and organized at all timesUse Teamwork project management software to organize internal projects, schedule tasks, and communicate with team membersDraft detailed notes and action items for internal meetings and send internal and external follow-up emails to ensure deadlines are metAssist with the purchasing, delivery, and organization of office supplies and materialsAssist Senior Operations Support Specialist with basic bookkeeping tasks, (like scanning receipts, checks, invoices)Contact clients about aging accounts receivable Job Requirements & Qualifications Excellent written and verbal skillsDetail-oriented with exceptional organizational skillsAbility to learn and adapt quickly in a fast-paced environmentIntrinsically motivated self-starter, team player, critical thinker, and effective communicatorFamiliar with common office equipment (printers, copier, fax, etc.)A healthy dose of curiosityExtensive knowledge of Microsoft OfficeOutstanding communicator, both orally and writtenExcellent customer service skillsStrong problem solver and analytical thinkerHigh level of discretion Compensation commensurate with experience.
About Fahrenheit Creative Group We are a Black-owned, full-service marketing communications firm in Jackson, Mississippi. We work closely with our clients to develop and deliver strategic communications plans and powerful, creative designs that support their missions, amplify their work, and produce meaningful outcomes.
We firmly believe in equity, justice, community, and learning, which is why we strive to practice and promote those values in our offices and advance those ideals through our work.