HomeTown Services : When it comes to maintaining comfort, keeping the lights on and water flowing, no one can compete with hometown heroes. HomeTown Services is a residential service provider in the South Central U.S. that provides homeowners with the highest-quality heating, AC, plumbing, and electrical repair and replacement services. HomeTown Services is seeking a part time dispatcher to join our team.
Job Duties: Receive and prioritize calls for service. Schedule and dispatch vehicles or personnel to appropriate locations according to customer requests, specifications, or needs. Use computer-aided dispatch systems and other software to track and monitor vehicle locations and statuses. Maintain clear and effective communication with drivers, customers, and team members. Provide updates and instructions to drivers regarding routes, traffic conditions, and any changes in schedules. Respond to customer inquiries and provide information about services, schedules, and estimated times of arrival. Route service technicians after 5pm and on weekends to maximize time on-site and minimize drive time. Record and maintain logs of calls, services, and other relevant information. Ensure accurate data entry and update databases as required. Generate and review reports to identify and resolve issues or inefficiencies. Address and resolve issues or emergencies that arise during the dispatch process. Coordinate with maintenance and other departments to handle vehicle breakdowns or delays. Implement contingency plans to mitigate disruptions in service. Performs other duties as assigned. What WE look for in YOU! We want this position to be a great fit for you and for us. Possible candidates must possess the following:
Experience as a dispatcher is a BONUS. Qualified candidates will have basic knowledge of the local geography and streets. Must be able to multi-task and work well under pressure. Must be able to prioritize dispatches according to urgency. Dispatchers must be organized and able to disperse service calls for up to 12 companies. Communicate effectively under pressure with patience and positivity. Customer Service is a must! Work with the customers in a polite, friendly and respectful manner. Dedication to customer satisfaction, attention to detail, great listener, punctual, and efficient - to name a few. Whats in it for you? Extensive benefits package: Majority of employee Health premiums and a portion for dependents is paid by Company Dental and Vision coverage available at minimal cost to employees Short-term and Long-term disability options (LTD covered by Company) Additional Voluntary term-life coverage options 401K and Roth options with company match. Up to 3 weeks paid vacation Weekly pay Paid holidays If you meet the requirements and want to join an amazing team – We would love to hear from you! When it comes to maintaining comfort, keeping the lights on and water flowing, no one can compete with hometown heroes. HomeTown Services is a residential services provider in the South Central U.S. that provides homeowners with the highest-quality heating, AC, plumbing, and electrical repair and replacement services.
