Patient Coordinator - Springfield Kids Lumio Dental - Apply today, and we'll light the way! Patient connection starts with the initial phone call. The role of a Patient Coordinator is to use exceptional interpersonal skills and be the liaison between the back-office team and the patient. To be successful you must partner with the providers and educate patients on their financial options so that they can achieve optimal oral health. Our Ideal Patient Coordinator YOU! Whether you have experience working in a dental office, or you are seeking your next career opportunity, we are looking for someone who has exceptional customer service skills. Our ideal Patient Coordinator must be organized, have strong phone etiquette, and communication skills, and must be proficient with a computer. Those that are successful in the role are patient, understanding, and excited to greet each patient with a smile!
Job-Specific Expectations: Handles incoming phone calls and schedules patientsVerifies all insurance eligibility, receives all insurance co-pay payments, and updates patient accounts. Works directly with Dentist and Hygienist in coordinating the desired schedule to fit patients' needs Maintains patient care database by entering new information as it becomes availableSchedule and confirm patient appointmentsDirects arriving patients to waiting areas, and updates frequently on expected waiting timesProtects self, co-workers, and patients by following policies and procedures to prevent the spread of bloodborne and/or airborne diseases Requirement(s): High school diploma, GED, or equivalent work experience1 year of customer service is a plus Competitive Salary & More Benefits options include but are not limited to health, vision, dental, life, 401K, and MORE! Our company culture and ability to retain our team members speak for themselves. Apply today and learn more.