Acadian Total Security, a division of Acadian Companies, is searching for a detail-oriented Performance Analyst in our Mobile Monitoring Department to provide technical, statistical, and analytical support to the management staff and sales team.
Responsibilities: Assist sales team with contract generation for new customers and for add-on purchases (addendums) as needed Perform data entry and device registrations for new accounts Create, maintain, and resolve incoming technical and service ticket requests Assist sales team with onboarding new customers by hosting webinars and phone conferences to offer training on Mobile Monitoring hardware, software, and services Process, package, and ship equipment orders Generate purchase order requests, product ordering, and general inventory responsibilities Generate and customize reports to maximize customer utilization of our fleet management program Assist and train customers in setting up dashboard reports, key fleet metrics, and automated alerts in their databases Schedule and coordinate technician and subcontractors for service and installation appointments Prepare, maintain, and distribute departmental operations and sales reports Resolve customer service and technical support inquiries received via phone and email Assist the billing department to ensure proper documentation and accurate invoicing of work orders Skills/Qualifications: High school diploma or equivalent Must demonstrate advanced proficiency in PC based systems including Microsoft Excel, & PowerPoint Ability to analyze data and recognize trends to make resolution recommendations Ability to work independently with minimal direct supervision & possess excellent decision making & interpersonal communication skills Valid LA Driver's License with a clear driving record Experience with Commercial & Governmental Bid Process a plus Experience with Fleet Management and/or Transportation Logistics a plus All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
