At Clicklease, we're on a unique mission – to empower the small business owners often overlooked by traditional lenders. If you're considering joining our team, envision yourself at the heart of our vibrant headquarters in West Valley City, UT, or contributing to our impactful operations from Radial, Alajuela, Costa Rica. At Clicklease, we've cultivated a dynamic work environment that goes beyond routine services. At Clicklease, you'll play a pivotal role in transforming equipment financing into a gateway for entrepreneurs to turn their dreams into reality. If you're passionate about purpose-driven work, innovation, and making a tangible impact, Clicklease is where your career journey begins. Join us in shaping a future where every business owner has the opportunity to thrive. Compensation: $39,000 - $50,000 depending on experienceModality: Hybrid FLSA Exemption: ExemptSchedule: Monday - Friday with a rotating Saturday for weekend coverage.
What you'll be doing Partner with the lessee to help determine the reason for their account delinquency and evaluate the customer's financial situation; negotiate for full payment or create terms for repayment.
May take escalation calls and/or more complex collection situations from new or junior collector.
Consistently learn and apply operational policies and State & Federal regulations governing collection practices.
Have structured workdays with expectation calls are monitored for quality and accuracy; demonstrate strong organizational and time management skills, in order to achieve department productivity metrics.
Complete other duties as assigned by leadership
What you have: Must possess intermediate-level written and strong verbal skills
Must be organized, personable, analytical, capable problem-solvers
Work well alone or as a member of a team
Must be courteous and professional when dealing with past due customers, they might also need to be assertive on occasion
Must be able to receive and follow instructions given by management, work to develop solutions to unique problems
What will make you stand out: High School diploma or equivalent
2+ years of relevant experience in a customer contact role in a fast-paced organization
1-2+ years of Portfolio or account resolution experience
Knowledge of the lease industry is a plus
Clicklease is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring that all employees and job applicants are treated with respect and dignity regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.