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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. Job Description
What you get to do in this role: Customer Advisory
Engage executives to determine and manage?custom industry-aligned digital transformation advisory engagements at select customers, applying ServiceNow methodologies Lead discovery workshops?with prospective and existing customer leadership and their teams?to?understand goals and challenges Document and present insights and recommended solutions to meet customer goals Create high-quality deliverables that communicate strategic agreement, present multi-year roadmaps and document the full business case to justify action Communicate and advise in 1:1 and 1: many environments Sales and Customer Success Advisory
Work with sales and customer success to help determine account plans and sales strategy for accounts in the region. Provide expertise to help assess and prioritize accounts and strategies Provide full lifecycle business outcome and value realization advice Thought leadership
Identify and lead to the creation of new IP (best practices, white papers, workshops, etc.) Improve current methods and frameworks Work with and enable the ServiceNow teams on a business consulting approach to sales Qualifications To be successful in this role you have: 10+ years of relevant experience as a Management consultant with exposure to cloud technologies or a customer-facing strategy manager with a technology vendor Executive / leadership experience working on digital?transformation projects or enterprise software deployments preferred Experience in a major industry (such as FSI, Telco, Manufacturing, Retail, etc.) is preferred Experience?developing C-Level relationships?with an?ability to simplify and communicate complex topics to an audience Experience with public speaking, meeting facilitation and white boarding Deep customer connects in regions High level of executive presence with a humble demeanor Analytical and financial experience Enjoyment working in a collaborative environment Ability to travel?up to 40% of the time FD21
Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
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For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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