Ignite your passion for product by innovating customer-facing products in a dynamic financial services company with a passion for enhancing customer experiences and the capability to devise and implement innovative solutions to challenging yet exciting customer needs.
As a Product Director in the Omni-Channel Getting Service Team, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that inspires cross-functional teams to create groundbreaking solutions that address customer needs.
The Omni-Channel Getting Service Team is responsible for collaborating with various departments to achieve business goals while prioritizing the needs of our customers. We focus on innovating customer-facing products in dynamic, consumer-oriented companies, with a passion for improving people's financial lives and the ability to craft and deliver creative solutions to challenging customer problems.
Job Responsibilities Oversees the product roadmap, vision, development, execution, risk management, and business growth targets.
Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth.
Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives.
Owns product performance and is accountable for investing in enhancements to achieve business objectives.
Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation.
Required Qualifications, Capabilities, and Skills 8+ years of experience or equivalent expertise delivering products, projects, or technology applications.
Extensive knowledge of the product development life cycle, technical design, and data analytics.
Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
Experience driving change within organizations and managing stakeholders across multiple functions.
Customer-centric focus and keeps rapport with end users.
Preferred Qualifications, Capabilities, and Skills Recognized thought leader within a related field.
Proficient in JIRA.
Consumer banking products/payments/fintech experience is a plus.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
Equal Opportunity Employer/Disability/Veterans
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