At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow's transportation.
Ford Customer Service Division (FCSD), within Ford, is committed to provide our customers the "Always On" experience and our mission is to get our customers back on the road, in the shortest possible time. FCSD Tech delivers world class software that our:
Dealers use to Diagnose, Repair & Service our vehicles
Customers use for a seamless Service experience
Ford enterprise uses to run a highly Profitable, Critical and Complex Parts & Service business
FCSD is a true one-stop shop, offering comprehensive Diagnostics, Repair & Service Capabilities for a full portfolio of Electrified, Hybrid and Internal combustion vehicles globally.
In this position...
Run theNA Order management modernization program, by moving from legacy systems to SAP. This includes developing and executing the PS&L front door strategy for Dealers to place orders, submit claims and returns.
ProvideProduct Management leadership to the Parts Lifecycle management & Bill Of Material (BOM) products
Maintain a balance between business viability, user desirability and technical feasibility while delivering software products across the product line.
Works collaboratively and closely with Go to market leads, UX and engineering to define a product vision and break it down into a Product Strategy including a tangible roadmap for teams to schedule and build features for delivery.
Help Business understand FCSD Tech's iterative development approach with focus to deliver value rapidly to production through careful and deliberate prioritization with subsequent launches that build upon our learnings.
Drive Product Strategy and manage dependencies across different product lines through collaboration with their Product Group Leads and other Product Line Leaders.
Conduct user research, product experiments, and other validation techniques to gather feedback and product insights in partnership with Product Designers.
Translate research into simple intuitive solutions while handing complex information architecture.
Create assets to guide product development work (Discovery, Framing and Scoping documents, opportunity trees, user stories).
Work with product designers to ensure timely delivery of designs and assets to the development team.
Work hands-on with the development teams to prioritize, plan, and deliver software that creates excellent user experiences, desired business outcomes and shared ownership
Mentor and train other Product Managers to help them learn agile/XP methods, product management techniques and build skills.
Help innovate and iterate on agile PM processes, share learnings and actively participate in Product Management, Community of Practice.
You'll have...
Bachelor's degree in a relevant field.
8+ years of proven professional experience working as an SAP consultant / architect in large complex SAP implementation projects
Hands-on experience in one of these SAP modules-CRM/ SD/ FICO.
Excellent understanding of the overallOrder-To-Cashvalue stream.
Ability to work individually and lead a team.
Ability to work collaboratively across the organization and navigate complex decision making in a rapidly changing environment.
Proven ability to work closely with senior leadership.
Excellent communication skills with the ability to adapt your communication style to the audience and teach others.
Should possess complete knowledge on every phase of SAP implementation, including creation of business blueprint, Implementation based on a blueprint, creation of test cases, test scheduling and execution, key user training, roles and authorization, data migration, go-live support, and post go-live support.
Even better, you may have...
Knowledge and experience with SAP RISE.
Worked in SAP implementations in NA & EU.
Knowledge of mainframe.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here: Benefit Summary
* Please note: This is a hybrid role, you are expected to relocate if you are not within commutable distance, and responsible to be on site at minimum 1 day a week*
*Visa Sponsorship is NOT provided for this role*
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, If you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
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