Job Description
Your Role
The Communications Platform within the Platform Strategy and Operations team is focused on driving the product and business planning process for cross functional teams across the enterprise. We analyze customer needs, market trends, and product requirements resulting in product enhancement and innovation. Products managed by the team include Shield Advisor, SmartComms, and RadiantOne. In this role you will be tasked with assessing data, providing feedback, implementing solutions, and providing support to our customer-facing team members. Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building, and sustaining high-performing teams, getting results the right way, and fostering continuous learning.
Your Work
In this role, you will:
Identify, understand, and develop ongoing key personas for product areas.
Exhibit natural and intuitive user empathy.
Determine and analyze KPIs at a product level to establish experience success, failures, and next steps through iteration.
Conduct secondary market research.
Effectively organize and lead brainstorming sessions.
Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap development.
Translate product strategy into detailed requirements using the agile methodology.
Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI.
Collaborate closely with enterprise architecture, information technology, business leaders and sales teams (as applicable) in the development, QA, and release of products, and balance resources to ensure success.
Qualifications
Your Knowledge and Experience
6 - 8 years of experience in Product Management, Management Consulting, or Entrepreneurship.
Requires a BA/BS in Business, Finance, Economics, Public Health, or Information Technology.
Graduate degree (e.g. MBA) is highly desirable.
Experience working with Shield Advisor preferred.
Prior experience required working in a call center or customer service environment preferred.
Experience driving a product development lifecycle including writing JIRA stories, use case development, release planning, execution and post implementation planning.
Exceptional writing and editing skills, combined with strong presentation and public speaking skills.
Pay Range:
The pay range for this role is: $119,000.00 to $160,000.00 for California.
Note:
Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.
About The Team
Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.
To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.
Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California's top companies in volunteering and giving. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us!
Our Values:
Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.
Our Workplace Model:
Blue Shield of California is dedicated to making work-life balance a reality. Whether you prefer to work in an office or from home, we understand flexibility is more important than ever. That's why Blue Shield is a hybrid company, offering you the opportunity to decide where you can do your best and most meaningful work.
Two ways of working: Hybrid (our default) and office
Hybrid – In a business unit approved office a few times per year to 3 days per week, on average.
Office – In a business unit approved office 4+ days a week, on average. If the role you're applying for is deemed an "Essential Role," the company has determined that the role can only be performed in a Blue Shield office or in the field and would require you to meet the office worker classification.
Physical Requirements:
Office Environment - roles involving part to full time schedule in Office Environment. Due to the current public health emergency in California, Blue Shield employees are almost all working remotely. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.
Please click here for further physical requirement detail.
Equal Employment Opportunity:
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
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