Role name: Product Owner for IVR
Experience (Years): 6-8
Location: Tampa, FL, Cary, NC and Bridgewater, NJ
Duration: 12+ Months
Role Description: Serve as Product Owner for IVR Applications that supports Client's Service and Operations Partner and collaborate with the businesses to gain a thorough understanding of the contact center business and their vision to ensure IVR strategy aligns with overall service vision and strategies Own the creative process of generating, developing, and curating new ideas, determining which ideas should be promoted into features to push the strategy forward Responsible for documenting, reviewing and approval of the requirements for each feature.
Help drive the desired user experience, contained within the IVR Leverage metric and data analysis derived from application performance/availability, call center, user satisfaction surveys, user feedback and technical incidents to identify opportunities, recommend and ensure the delivery of solutions and enhancements Support UAT Testing by helping define UAT test scenarios, review UAT test cases and support UAT testing team Prioritize and resolve issues and defects through collaboration within the delivery team and across the organization Roles & Responsibilities: Developing and maintaining web applications using the .NET framework with Angular.
Designing and implementing user interfaces that are responsive and visually appealing.
Collaborating with cross-functional teams to gather requirements and translate them into technical specifications.
Writing clean, scalable, and efficient code using C# and TypeScript .Integrating front-end components with back-end services and APIs.
Testing and debugging applications to ensure high performance and usability.
Creating and maintaining technical documentation for reference and future maintenance.
Troubleshooting and resolving issues that may arise during development or in production.
Staying up-to-date with the latest trends and best practices in web development, .NET, and Angular.
Mentoring and providing guidance to junior developers.
Diverse Lynx LLC is an Equal Employment Opportunity employer.
All qualified applicants will receive due consideration for employment without any discrimination.
All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role.
We promote and support a diverse workforce across all levels in the company.