About the job Professional Services Coordinator J. Knipper& Company, Inc.JOB TITLE: Coordinator,Professional Services JOBCODE: DEPARTMENT: ProfessionalServices FLSA:Nonexempt POSITION REPORTS TO: Account Manager or Associate Director, GRADE: ProfessionalServices POSITION SUMMARY:Works under direct supervision of the Account Manager and/orProgram Manager and is responsible for day-to-day operations of assigned clientprograms at that tactical level.
TheProfessional Services Coordinator works to provide daily support to theProfessional Services Program Management team.KEYRESPONSIBILITIES:Program ManagementResponsibilities •Generate work orders andreports•Assist in inventoryreconciliation•Preparation of clientreports•Process special clientrequests•Provide internal clientswith email, fax, and phone support•Prepare samples forclient approval•Monitor inventory levelsand back order situations•Set up job folders,filing and records storage procedures•Complete other programmanagement tasks as identified by the Program Manager or Account ManagerAccount Management Responsibilities•Execute neededdeliverables in a timely, efficient, and cost effective manner providing thehighest level of customer servicePeople and Resource Management Responsibilities•Maintain ReSource Hoursand accurately capture billable, non-billable, and overtime hoursTheabove duties are meant to be representative of the position and notall-inclusive.MINIMUM JOBREQUIREMENTS:Education/Training: An Associate degree is desirable.BusinessExperience: One - two years work experience within an officeenvironment.
Experience within the pharmaceutical industry is highlydesirable.
KNOWLEDGE,SKILLS & ABILITIES:Effectivewritten and verbal communication skillsCustomerService SkillsDetailOrientedMicrosoftOffice Skills with a strong working knowledge of Excel, and Word