Job Description - Program Manager, MFM/CFM, Women's Health Service Line (3297694) Job Title: Program Manager, MFM/CFM, Women's Health Service Line
Job Code: 00644C
Grade: EB 6
FLSA Status: Exempt
GENERAL SUMMARY/OVERVIEW STATEMENT: The Program Manager for the Maternal Fetal Medicine/Center for Fetal Medicine (MFM/CFM) Women's Health Service Line Programs reports directly to the Senior Administrator for Women's Health Service Line and indirectly to the Practice Administrator for Maternal Fetal Medicine/Center for Fetal Medicine. The Program Manager is primarily responsible for two service line programs within the MFM/CFM divisions, with potential to support or cover other programs/projects based on institutional priorities.
Current service line programs include the Maternal Fetal Care and Prenatal Genetics Program in collaboration with Children's Hospital and the Comprehensive Care Center for Multiples. These specialty programs are dedicated to serving the needs of pregnant persons seeking high-risk and specialty care for fetal care anomalies and twin, triplet, plus pregnancies.
PRINCIPAL DUTIES AND RESPONSIBILITIES: A. Program Operations Oversees all day-to-day assigned program(s) operations.Responsible for oversight of program staff and protocols, fostering an environment of collaboration, communication, and teamwork.Collaborates with MFM/CFM Practice Administrator on appointment scheduling functions, provider schedules, template changes and human resources concerns and escalations.Facilitates efficient patient flow through the programs and is accountable for any patient related issues or concerns.Maintains positive relationships amongst program staff and providers. Schedules and hosts monthly program team meetings and owns follow up items to support Service Line program operations including standard operation documentation, workflow design, resource optimization, marketing and more.Informed on upcoming patient cases and supporting program coordinator in ensuring proper communication of expectant patients to Labor and Delivery or Antepartum for post-intervention surgery bed access.Tracks and documents all post-procedure fetal care intervention recoveries from Children's Hospital, including any charge entry and Interhospital billing workflow support.Collaborates with Service Line Senior Administrator on resources needs and budgeting.Implements process improvement strategies while engaging staff members to enhance and improve efficiencies.Determines, implements changes and evaluates programs for continued operational improvement.B. Program Monitoring and Improvement Examines, monitors, reports and tracks patient care lists within Red Cap Database for Fetal Care Program and Multiples Program.Functions as point of contact for Children's Hospital including tracking provider Children's clinic rotation and marketing collaboration.Collaborates with Service Line Governance structure to support implementation of defined projects and priorities.Supports outreach and network development efforts for programs building awareness and operational efficiency for incoming referrals and patient workflows.Collaborates with Senior Administrator to define strategy plans for program rebranding.C. Human Resources Direct manager for the service line programs ~2 program coordinators.Responsible for hiring, corrective action and overall human resource management for program coordinators.Facilitates a strong working relationship between support staff and physicians.Demonstrates and mentors service line program coordinator to be patient centered within their interactions.D. Billing Operations Works closely with managed care, coding team, and professional billing to capture all post-intervention charges.Manage prior authorizations and referrals to ensure insurance eligibility is screened by front end staff.Qualifications: Bachelor's degree Required, master's degree in healthcare administration preferred5 years + of relevant experienceExcellent interpersonal skills – verbal and writtenStrong organizational, analytical and problem-solving skillsAbility to multi-taskBWH is an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
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