Project Manager

Summary: This position is responsible for ensuring complete customer satisfaction through management of furniture-related projects.
Responsibilities: Ensure workflow/process responsibilities for this position are completed on all orders.Lead project team to achieve all project outcomes (scope, budget, schedule, punch).Create "Project Implementation Schedule" of activities for all projects and distribute to internal project team and client.Ensure "project management checklist" is completed during each project.Point of contact for project team internal and external.Determine the amount of labor needed for all assigned projects.Prepare labor estimates, quotes for installations and reconfigurations using labor quoting tools.Review logistics and obtain pricing from outsource partners.Work in conjunction with the client, Lead Installer, and General Contractor to create the project implementation schedule to include all project activities.Work with order manager to create delivery schedules for direct shipments.Schedule manpower and other resources with operations.Document and manage change order process.Evaluate site conditions, audit specifications, and product application.Serve as information link between sales, sales administration, and operations functions.Coordinate all project activity between customer and Creative.Serve as primary source of information for customers' projects and related site activities.Create open issue document and provide to client and internal team.Participate in follow-through and coordination of punch list open issues to meet customer satisfaction.Create project budgets and track variances at job closure.Maintain internal reporting systems; i.e., timesheets, project files, and project schedules.Competency Requirements: Analytics - Effectively defines problems/issues; collects data and uses appropriate tools; uses logic and intuition to generate conclusions and decisions; thinks systemically about alternatives and implications.Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions.Business Process Management - Monitors project accomplishments against plan by tracking procurement and budget expenditures as the project moves through planning, design, and installation.Cost Consciousness - Works within approved budget; develops and implements cost-saving measures; contributes to profits and revenue; conserves organizational resources.Communicating - Uses written and verbal communication effectively; shares information accurately and promptly; speaks and writes clearly; listens and gets clarification; able to read and interpret written information.Integrity - Stands behind word; presents the truth in helpful and constructive ways; admits mistakes; does the right thing even when no one is looking; inspires the trust of others; upholds organizational values.Interpersonal Skills - Treats others with respect; considers the feelings of and relates well with others; demonstrates consistency and fairness; is tactful, compassionate, and sensitive; keeps emotions under control; maintains confidentiality.Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values.Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions.Reliability - Is consistently at work and on time; follows instructions and responds to Management direction; keeps commitments; commits to long hours of work when necessary to achieve goals; completes tasks on time or notifies appropriate person with an alternate plan.Teaming - Works with others to achieve shared goals; acknowledges and leverages others' strengths; balances team and individual responsibilities; contributes fully; supports everyone's efforts to succeed; shares successes and gives credit when due.Customer Focus - Acts with customers in mind; treats customers as we would like to be treated; responds promptly to customer needs; manages difficult or emotional customer situations; solicits customer feedback to improve service.Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.Computer Skills - Effectively utilizes technology and software; demonstrates proficiency in job-related software applications including Microsoft Word, Excel, Outlook, Hedberg, and internet tools.Initiative / Self-Management - Proactively works to achieve agreed-upon goals; volunteers readily; acts without excessive oversight and supervision; follows through on commitments; seeks increased responsibilities; asks for and offers help when needed.Planning / Organizing - Prioritizes and plans work activities; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.Problem Solving - Uses logic and intuition to solve difficult problems; evaluates multiple possible solutions; looks beyond the obvious answer.Project Management - Plans and organizes projects; prioritizes tasks and focuses on most important activities; creates realistic schedules and coordinates tasks and team to achieve desired results; communicates changes and progress; manages project team activities.Quality - Accurately completes assigned tasks with thorough attention to detail; checks own work for accuracy and completeness; applies feedback to improve performance.Quality Management - Looks for ways to promote and improve quality; monitors systems and people to ensure consistent quality; identifies and corrects errors promptly.Responsiveness - Responds to phone calls, emails, and requests in a timely fashion.Results Orientation - Consistently meets or exceeds goals; focused on the bottom line; pushes self and others to achieve results.Time Management - Prioritizes individual tasks and allocates time accordingly; manages own schedule; meets deadlines in the midst of change.Education and / or Experience: Minimum 3 years of experience in systems furniture installation or project management, or equivalent combination of education and work experience. Knowledge of systems furniture, case goods, and Steelcase product preferred.
Certification Requirements: Must have valid driver's license and good driving record.
Computer Skills: Must demonstrate familiarity with the Windows operating environment and proficiency in Microsoft Word, Excel, and Outlook.
Other Key Skills and Abilities: Must demonstrate ability to write routine reports and correspondence. Read blueprints. Must demonstrate ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Physical Demands: While performing the duties of this job, the employee is regularly required to sit or stand; walk and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.
Primary Environment: Ambient room temperatures, lighting, and traditional office equipment found in a typical office. Occasional exposure to building areas where use of personal protective equipment such as hard hats, hearing protection, and safety glasses may be required.
Creative is an EEO/AA/VEVRAA Employer

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