Our company is seeking a motivated Quality Officer to join our dynamic team. The purpose of this role is to achieve high quality content published on client platforms while reducing time spent on QA and simplifying processes.
Key Areas of ResponsibilityMonitor content tickets to ensure efficient resolution and implementation and action content related ticket items.Check content items before publishing/'in for client review' to ensure quality and adherence to best practices.Liaise with Specialists, Content Administrators, and clients to continuously improve processes and content quality.Maintain and implement platform hygiene requirements to ensure excellent user experience.Understand CMS and Config systems to ensure content is loaded in the most optimal way to deliver quality content.Analyse and report on content ratings to identify areas of improvement.Requirements• Grade 12 is essential. Tertiary Education is advantageous.
• Previous experience in quality assurance.
• Work to tight deadlines with accuracy and attention to detail across multiple client sites.
• Able to adapt to sudden changes.
• Understanding of CMS and Config systems.
• High attention to detail.
What We OfferYou will be joining a great employer: we thrive on ownership, partnership and a focus on wellbeing so we are all set up for daily success.
Some examples:
• 30 days of leave
• Medical Aid subsidy
• Access to an EAP
• Peer feedback to grow and improve.
• Unlimited access to Udemy
About WyzetalkWyzetalk is the leading digital employee engagement platform that connects large organisations with their non-desk workforce to improve communication, increase engagement and drive business performance. The power of feeling included and valued, receiving correct and relevant information, and being asked for feedback brings the employee into the centre of the business.
We are already grounded in South Africa (with 100 FTE) and now expanding our business to Europe. For the last 10 years, we have consistently seen that when a business chooses to connect, communicate, and engage with its people, there is a remarkable shift in how employees feel and engage with the business.
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