Do you want to join us in
helping to fight the world's most threatening diseases and enabling access to
care for more people around the world? At Siemens Healthineers, we pioneer
breakthroughs in healthcare. For everyone. Everywhere.
At Siemens Healthineers,
we offer you a flexible and dynamic environment with opportunities to go beyond
your comfort zone in order to grow personally and professionally. Sound
interesting? Then come and join our global team asRegional Service Mamager.
Our global team: We are a
team of 66,000 highly dedicated employees across more than 70 countries
passionately pushing the boundaries of what's possible in healthcare to help
improve people's lives around the world. As a leader in the industry, we aspire
to create better outcomes and experiences for patients no matter where they
live or what health issues they are facing. Our portfolio, spanning from
in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer
care, is crucial for clinical decision-making and treatment pathways.
Our culture: We are part
of an incredible community of scientists, clinicians, developers, researchers,
professionals, and skilled specialists pushing the boundaries of what's
possible, to improve people's lives around the world. We embrace a culture
of inclusivity in which the power and potential of every individual can be
unleashed. We spark ideas that lead to positive impact and continued success.
Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers.
We offer you a flexible and dynamic
environment with opportunities to go beyond your comfort zone to grow
personally and professionally.
Sound interesting? Then come and join our
global team as aRegional
Service Manager.
·Service Area –Detroit, MI Area
This is a role well suited
to an ambitious professional, looking for the next step in their career. As aRegional
Service Manager,you will be responsible for the following:
·Responsible for managing the healthcare Field
Service business by directing, coordinating, and leading the organization and
its activities to meet customer service expectations and financial metrics. The
Regional Service Manager reports to the Service Market Vice President of
Siemens Healthineers.
Responsibilities
Work to maximize customer loyalty and satisfaction
Communicate the value proposition of Siemens service to customers
Obtaining service financial goals through revenue attainment and
effective cost containment.
Ensure compliance with FDA Good Manufacturing Practices
Meet annual RSM goals and metrics as established
Hire, develop, train and coach Customer
Service Engineers (CSE's)
Prioritize customer and business
objectives to provide clear direction to CSE's
Develop long term value-based relationships with
key accounts
Provide additional escalation support to resolve
key account issues
Develop proactive account plans to prevent or
predict issues
Provide continues communication across organization
for key accounts
Required
Knowledge/Skills, Education, and Experience
BS/BA in related discipline, or advanced degree, where required, or
equivalent combination of education and experience.
8+ years of successful experience in a directly related field and
successful demonstration of Key Responsibilities and Knowledge as presented
above.
·Excellent organizational skills
·Superior communication skills (written and
oral) and ability to effectively communicate with stakeholders at many levels
within the organization
Effectively present information to co-workers and employee groups,
including upper management, customers at various levels and public
representatives
Ability to read, analyze and translate into action financial profit and
loss statements.
Professional level knowledge on using analytical databases and complex
excel workbooks and associated pivot tables.
Ability to read, analyze and interpret common scientific and technical
journals, financial reports, and legal documents
·Ability to thrive
as a member of a collaborative, cross-functional team
Competent knowledge of MS Office applications
Preferred
Knowledge/Skills, Education, and Experience
Experience in managing large, remote, employee-based territory
Knowledge of the Diagnostic Imaging Instruments or equivalent Diagnostic
Imaging industry experience
Ability to articulate and explain value of Service Agreement offerings
At Siemens Healthineers, we value
those who dedicate their energy and passion to a greater cause. Our people make
us unique as an employer in the med-tech industry. What unites and motivates
our global team is the inspiration of our common purpose:To innovate for healthcare, building on our
remarkable legacy of pioneering ideas that translate into even better
healthcare products and services. We recognize that taking ownership of our
work allows both us and the company to grow. We offer you a flexible and
dynamic environment and the space to move beyond your comfort zone to grow both
personally and professionally.
If you wish to find out more about Siemens
Healthineers before applying, please visit:https://usa.healthcare.siemens.com/about.
As an equal-opportunity employer, we are
happy to consider applications from individuals with disabilities.
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more,Click here.
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more,Click here.
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California residents have the right to receive additional notices about their personal information. To learn more, clickhere.
