Reliability Engineer

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.

Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:
What you need to know about the role

Take your technical skills to the next level as a Reliability Engineer, on the Credit Production Engineering (CPE) Support team at PayPal.

Meet Our Team

This team is responsible for responding to critical live issues. Credit Production Engineering (CPE) Support Team is looking for a strong and well-rounded engineer with an investigative mind, great troubleshooting/debugging skills, and strong customer focus. A successful profile will have a strong sense of ownership of full application stack, great analytical and problem-solving skills, in depth knowledge on latest technologies, ability to self-learn and attention to detail. You should be able to work independently and within a team.
Job Description:
Your day-to-day:
Triage and troubleshoot issues for PayPal Small Merchant Business (SMB) and Financial Services products and applications on the live site.
2nd level support for live site production issues. Provide initial triage and response to unknown issues/incidents, and identifying additional experts as needed to engage.
Triage and troubleshoot issues for PayPal products and applications on the live site. Identify exposures and mitigation plans ranging from making customers whole to working up stream to ID root cause drivers of customer problems and appropriate root cause solutions through product and process enhancements. Prioritize solutions based on impact to the customer and Paypal business. When needed, develop, and implement immediate stop-gap fixes for processes and tools engaging Product Development team resources to develop long term solutions.
Work with product development teams and various vendors, business groups to prioritize, identify and develop solutions, and support reliability and improvements.
Work with Site Operation and command center teams to address sites issues.
Independent problem-solving skills to troubleshoot and resolve live critical issues.
Weekend and after-hours support, on a rotating schedule, is required.

What do you need tobring
Two or more years of reliability engineering experience
Excellent problem-solving skills
Experience in developing, troubleshooting/debugging complex multi-tier applications
Experience with SQL, Stored Procs
Experience with Unix/Linux
Scripting languages (Shell, Perl) a plus
Experience with Git a plus
Experience with monitoring/alerting Tools (Splunk, Signal FX)
Experience with JIRA, Service Now
Proficient in shell scripting
Strong verbal and written communication skills
Familiar with basic Javascript
Experience with supporting multiple issues/incidents
Experience: 2+ years reliability experience, 2+ years Live Production support experience or equivalent

Additional Job Description:

Subsidiary:
PayPal
Travel Percent:
0

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:
At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset—you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visithttps://www.paypalbenefits.com.

Who We Are:
Click Hereto learn more about our culture and community.

Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us ******.

Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, pleaseJoin our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.