Remote Account Support Manager

Job Description:

HD Supply Holdings is seeking a Remote Account Support Manager to join our team in Houston, Texas. As a Mid-to-Senior Level professional with at least 8 years of experience, you will be responsible for managing and supporting a portfolio of key customer accounts. This is a full-time position that offers a dynamic and fast-paced work environment.

Responsibilities:- Build and maintain strong relationships with key customer accounts- Serve as the main point of contact for customer inquiries and issue resolution- Collaborate with internal teams to ensure customer needs are met- Develop strategies to upsell and cross-sell products to existing customers- Analyze customer data to identify trends and opportunities for growth- Create and deliver reports on account performance and metrics- Provide training and support to customers on products and services- Lead regular account review meetings to discuss performance and improvement opportunities

Requirements:- Bachelor's degree in Business, Marketing, or related field- 8+ years of experience in account management or customer support- Proven track record of building and maintaining strong customer relationships- Strong planning and analytical skills- Energetic and resilient personality- Excellent communication and presentation skills- Proficiency in Microsoft Office Suite and CRM software

Benefits:- Paid overtime- Paid Time Off (PTO)- Life insurance- Competitive salary and benefits package

Working Environment:At HD Supply Holdings, we value creativity and innovation. Our team is encouraged to think outside the box and bring new ideas to the table. We provide a supportive and inclusive work environment where your ideas are valued and your contributions are recognized.

Equal Opportunity Statement:HD Supply Holdings is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants regardless of race, color, religion, sex, national origin, disability, or veteran status. All qualified individuals are encouraged to apply.

Deadline to apply:May 24, 2024

If you meet the requirements and are excited about the opportunity to join our team as a Remote Account Support Manager, apply now! We look forward to reviewing your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.