**Job Title:** Remote Client Support Specialist
**Company:** Omnicom Group
**Location:** Washington, D.C., US
**Job Type:** Part-Time
**Seniority:** Associate Level
**Years of Experience:** 2
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**About Omnicom Group:**
Omnicom Group is a leading global marketing and corporate communications company, providing a diverse range of integrated services that meet the needs of our clients. We value innovation, teamwork, and shared success among our employees, creating an inclusive environment that nurtures bright ideas and effective solutions.
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**Job Description:**
We are seeking a dedicated and resourceful **Remote Client Support Specialist** to join our dynamic team at Omnicom Group. In this part-time role, you will play a crucial part in delivering exceptional service and support to our clients, ensuring their needs are met effectively and efficiently. You will work remotely, collaborating with various teams across the organization, and providing insights to enhance client satisfaction and retention.
**Key Responsibilities:**
- Respond promptly to client inquiries via phone, email, and chat, providing accurate and helpful information to resolve issues efficiently.
- Maintain a comprehensive understanding of Omnicom Group's services, tools, and products to deliver outstanding client support.
- Develop and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction through proactive communication.
- Utilize problem-solving skills to troubleshoot and resolve client issues efficiently, escalating complex cases to the appropriate team as needed.
- Collaborate with internal teams to address client feedback and drive improvements in service delivery and client experience.
- Assist in the development and maintenance of client documentation, guides, and FAQs, ensuring that resources are up to date and accessible.
- Engage in regular training sessions and workshops to maintain knowledge of industry trends, product updates, and service protocols.
- Participate in team meetings, sharing insights and contributing to team goals, performance discussions, and strategic planning.
- Track and report on client issues, identifying patterns and recommending solutions to enhance future service levels.
- Manage multiple client accounts, ensuring timely follow-up and resolution of outstanding issues.
**Requirements:**
- Bachelor's degree or equivalent experience in a relevant field preferred.
- Minimum of 2 years of experience in client support or a related role, preferably in a remote working environment.
- Exceptional verbal and written communication skills, equipped to communicate clearly and effectively with clients and colleagues.
- Strong problem-solving abilities and a resourceful approach to resolving client issues.
- Proven ability to work collaboratively within a team and adapt to fast-paced and changing environments.
- Proficiency in using customer support software and tools; experience with CRM systems is a plus.
- Strong organizational skills, with an ability to manage multiple priorities and meet deadlines.
- Comfortable working in a virtual office environment, with the ability to stay self-motivated and productive.
**Personality Traits:**
- Highly resourceful and proactive in seeking solutions and support for clients.
- Adaptable to changing circumstances and able to embrace new challenges with a positive attitude.
**Soft Skills:**
- Excellent teamwork skills; demonstrates a commitment to collaborative efforts and achieving common goals.
- Strong adaptability; able to adjust approaches based on varying client needs and unpredictable situations.
**Benefits:**
- Travel and spending expenses covered for any required client-related travel.
- Relocation allowance for candidates who may need to move closer to regional offices.
- Vision insurance to support employee wellness.
**Working Environment:**
Join a dynamic workplace that values teamwork, fostering innovation, and promoting shared success. At Omnicom Group, you'll be part of a culture that encourages personal growth, continual learning, and the pursuit of excellence.
**Application Deadline:** ********
**Equal Opportunity Statement:**
Omnicom Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
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If you are looking to contribute to a vibrant team and keen to support our clients effectively, we encourage you to apply for the Remote Client Support Specialist position today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
