**Job Title**: Remote Contact Center Assistant
**Company**: Amgen
**Location**: Washington, D.C., US
**Job Type**: Part-time
**Seniority Level**: Associate Level
**Years of Experience**: 2
**Job Description**:
Amgen is seeking a dedicated and dynamic Remote Contact Center Assistant to join our team. This position is ideal for individuals who are energetic and hardworking, with a passion for providing exceptional customer service. As a critical team member, you will be responsible for facilitating communication with our clients and ensuring their needs are met efficiently and professionally from a remote setting.
**Key Responsibilities**:
- Provide prompt and courteous responses to inbound customer inquiries via phone, email, or chat, ensuring an outstanding customer experience.
- Manage customer accounts, addressing any issues or concerns, and effectively update and document interactions in the Customer Relationship Management (CRM) system.
- Collaborate with team members to develop and implement strategies for enhancing customer satisfaction and retention.
- Educate customers on Amgen's products and services, utilizing persuasive communication to encourage positive engagement and foster customer loyalty.
- Follow up with customers to ensure resolution of issues and gather feedback to improve service delivery.
- Maintain detailed records of customer interactions and transactions, documenting inquiries, complaints, feedback, and actions taken.
- Participate in training sessions and meetings to enhance product knowledge and stay up-to-date on company policies and services.
- Support team objectives and maintain a positive team spirit by sharing insights and learning experiences with colleagues.
- Contribute to a creative and innovative environment by sharing ideas for process improvements and customer service enhancements.
**Requirements**:
- A minimum of 2 years of experience in a customer service or contact center role is required.
- Proficiency in using computer systems and CRM software; experience with remote communication tools is preferred.
- Strong verbal and written communication skills, with the ability to tailor messaging to diverse audiences.
- Excellent persuasive skills, with a knack for resolving customer concerns while promoting company interests.
- Demonstrated ability to manage time effectively and prioritize tasks in a fast-paced remote environment.
- A proactive, energetic approach to problem-solving and customer engagement.
- Must possess a strong work ethic and display a commitment to continuous improvement in service delivery.
- Availability to work a flexible part-time schedule, including evenings and weekends if needed.
**Personality Traits**:
- Energetic and enthusiastic, with a positive attitude that inspires confidence in customers.
- Hardworking and reliable, focused on achieving personal and team goals while maintaining a high standard of service.
**Benefits**:
- Paid Time Off (PTO) to support work-life balance.
- Retirement plan options to help you plan for your future.
- Company transportation support for commuting, if required.
**Working Environment**:
At Amgen, we provide an opportunity to unleash creativity in a setting that celebrates and nurtures innovation. Our remote work culture encourages teamwork, collaboration, and personal growth, allowing you to contribute meaningfully to our mission.
**Deadline to Apply**: ********
**Equal Opportunity Statement**:
Amgen is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
