Remote Contact Center Officer

Job Description:

As a Remote Contact Center Officer at DoorDash in Los Angeles, California, you will be responsible for providing top-notch customer service to our users. This part-time position at the Associate level requires at least 3 years of experience in a contact center or customer service role.

Responsibilities:1. Handle inbound and outbound calls, emails, and chats from DoorDash customers in a professional and timely manner.2. Address customer inquiries, resolve issues, and escalate complex problems to the appropriate team.3. Utilize various contact center tools and systems to assist customers and maintain accurate records of interactions.4. Conduct research to provide accurate information and solutions to customer concerns.5. Collaborate with other team members to improve processes and customer experience.6. Adhere to company policies and procedures while maintaining a high level of confidentiality.

Requirements:1. Reliable and confident personality traits.2. Strong attention to detail and research skills.3. Excellent verbal and written communication skills.4. Ability to work effectively in a fast-paced and dynamic environment.5. Familiarity with contact center software and tools.6. Flexibility to work remotely and adapt to changing schedules.7. High school diploma or equivalent required; college degree preferred.

Benefits:- Training & professional development opportunities to enhance your skills.- Free food perks as a DoorDash employee.- Remote work flexibility to help you balance work and life commitments.

Working Environment:As a Remote Contact Center Officer at DoorDash, you will thrive in an energetic and rapidly evolving work setting. You will be part of a supportive team dedicated to providing exceptional customer service while enjoying the benefits of remote work flexibility.

Deadline to Apply:To be considered for this position, please submit your application by May 4, 2024.

Equal Opportunity Statement:DoorDash is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate individual differences and strive to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.