Remote Contact Center Specialist

Job Description:

Advance Auto Parts is seeking a Remote Contact Center Specialist to join our team in Jacksonville, Florida. As an Associate Level position, the ideal candidate will have at least 3 years of experience in customer service and possess energetic, reliable personality traits. This full-time position requires strong soft skills in negotiation and adaptability.

Responsibilities:- Handle incoming customer inquiries via phone, email, and chat in a professional and timely manner- Assist customers with product information, order processing, and issue resolution- Maintain accurate customer records and documentation- Collaborate with other team members to ensure high-quality service delivery- Meet or exceed performance metrics related to customer satisfaction, response time, and resolution rate- Continuously improve knowledge of products and services offered by Advance Auto Parts- Adhere to all company policies and procedures

Requirements:- At least 3 years of experience in a customer service role- Strong communication skills, both written and verbal- Proficiency in using customer service software and tools- Ability to work independently and as part of a team- Energetic and reliable personality traits- Soft skills in negotiation and adaptability

Benefits:- Employee discounts on Advance Auto Parts products- Visa sponsorship for eligible candidates- Company transportation options available

Working Environment:At Advance Auto Parts, we prioritize quality in all aspects of our work, products, and services. Our team is dedicated to providing exceptional customer service and creating a positive work environment for all employees.

Deadline to apply: June 20, 2024

Equal Opportunity Statement:Advance Auto Parts is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.