**Job Title:** Remote Customer Service Officer
**Company:** Guardian Life Ins. Co. of America
**Location:** Washington, D.C., US
**Job Type:** Part-Time
**Seniority:** Entry Level
**Years of Experience:** 0
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**Job Description:**
Guardian Life Ins. Co. of America is seeking a motivated and independent Remote Customer Service Officer to join our dynamic team. This part-time position offers a unique opportunity to work in a supportive environment where colleagues are treated like an extended family. Our mission is to empower clients through exceptional service and personalized support in their insurance needs. If you are a self-starter with a passion for providing outstanding customer service, we want to hear from you.
**Key Responsibilities:**
- **Customer Interaction:** Respond to customer inquiries via phone, email, and live chat in a courteous and professional manner, ensuring all interactions are recorded accurately.
- **Issue Resolution:** Identify and resolve customer issues promptly, utilizing problem-solving skills and company resources effectively to provide satisfactory solutions.
- **Product Knowledge:** Maintain a comprehensive understanding of the company's products, services, policies, and procedures to effectively assist customers and enhance their experience.
- **Data Management:** Accurately input and update customer information in the database and manage customer records with attention to detail.
- **Feedback Collection:** Gather and document customer feedback to assist in service improvement and product development.
- **Team Collaboration:** Work closely with team members and other departments to ensure a seamless customer experience and to enhance overall company performance.
- **Training Participation:** Engage in training sessions to expand knowledge of products and customer service techniques, and implement learned strategies in daily tasks.
- **Performance Metrics:** Meet and exceed established performance metrics including response time, customer satisfaction scores, and resolution rates.
**Requirements:**
*Education and Experience:*
- High school diploma or equivalent required; relevant coursework in communication, business, or customer service preferred.
- No previous experience is necessary; however, internships or volunteer work in a customer service role is a plus.
*Personality Traits:*
- **Motivated:** A strong desire to achieve personal and team goals, with the ability to work independently without constant supervision.
- **Independent:** Comfortable working remotely with minimal guidance while being proactive in completing tasks and seeking assistance when necessary.
*Soft Skills:*
- **Presentation Skills:** Ability to clearly convey information and instructions to customers, ensuring they understand products and services offered.
- **Persuasion Skills:** Capable of influencing customer decisions and encouraging them to try new products or services through positive communication and recommendations.
**Benefits:**
- Disability insurance
- Vision insurance
- Company transportation options
**Working Environment:**
At Guardian Life Ins. Co. of America, we believe in building strong connections with our clients and treating our colleagues like family. Our team-oriented culture promotes collaboration and support, fostering an environment where every voice is heard and valued.
**Application Deadline:**
Please submit your application by **October 10, 2024**.
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**Equal Opportunity Statement:**
Guardian Life Ins. Co. of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
