**Job Title**: Remote Customer Service Specialist
**Company**: Bank of New York Mellon Corp.
**Location**: Washington, D.C., US
**Job Type**: Part-Time
**Seniority**: Associate Level
**Years of Experience**: 3
**Overview**:
Join the Bank of New York Mellon Corp. as a Remote Customer Service Specialist and contribute to one of the world's most respected financial institutions. We are seeking motivated individuals dedicated to providing exceptional customer experiences. If you possess a passion for helping others and thrive in a dynamic environment, this is the perfect role for you.
**Key Responsibilities**:
As a Remote Customer Service Specialist, your responsibilities will include but are not limited to:
1. **Customer Support**:
- Respond promptly to customer inquiries via various communication channels (phone, email, chat) regarding banking products and services.
- Resolve customer issues efficiently while ensuring compliance with company policies and regulatory requirements.
- Maintain a high level of professionalism and customer service excellence to foster client relationships.
2. **Account Management**:
- Assist customers with account-related requests, including opening, closing, and modifying accounts.
- Provide accurate and timely information about transaction statuses, billing inquiries, and other banking services.
- Identify opportunities to enhance customer engagement and satisfaction through personalized support.
3. **Problem Solving**:
- Investigate and resolve customer complaints by analyzing root causes and implementing actionable solutions.
- Collaborate with internal teams to address complex customer issues and escalate as necessary for timely resolution.
4. **Documentation**:
- Maintain thorough and accurate records of customer interactions and transactions in the Customer Relationship Management (CRM) system.
- Prepare reports on customer feedback and suggest improvements to enhance service delivery.
5. **Training and Development**:
- Engage in continual learning of banking products, services, and best practices to provide knowledgeable support.
6. **Strategic Planning**:
- Assist in planning and organizing customer service initiatives that promote client retention and satisfaction.
- Contribute ideas for process improvements and participate in team projects aimed at enhancing customer experiences.
**Requirements**:
- **Experience**:
- A minimum of 3 years in a customer service role, preferably in the financial services industry.
- **Educational Background**:
- Bachelor's degree in Finance, Business Administration, or a related field is preferred.
- **Skills**:
- Proven dedication to achieving customer satisfaction.
- Strong planning and strategic planning abilities with a focus on improving service processes.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote environment while maintaining a high level of productivity.
- **Personality Traits**:
- Dedicated and hardworking with a passion for helping customers.
- Resilient, adaptable, and capable of thriving in a fast-paced environment.
- **Technical Proficiency**:
- Proficient in using customer service software and CRM tools.
- Familiarity with basic banking operations and processes.
**Benefits**:
- Company equipment provided for remote work
- Disability insurance
- Dental insurance
- Opportunities for growth and development within a supportive work environment
**Working Environment**:
At BNY Mellon, we cultivate leaders who foster inclusivity and mentorship. Our team-oriented culture values diverse perspectives and encourages collaboration among staff, creating an environment where everyone can thrive.
**Deadline to Apply**:
Please submit your application by **September 30, 2024** to be considered for this position.
**Equal Opportunity Statement**:
Bank of New York Mellon Corp. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
