Remote Customer Success Specialist

Job Description:

We are seeking a highly motivated and customer-oriented Remote Customer Success Specialist to join our team at Lincoln National. This part-time position is based in Los Angeles, California, but allows for remote work. This entry-level role requires at least 1 year of experience in customer service or a related field.

Responsibilities:- Manage and build strong relationships with customers through virtual communication channels- Provide exceptional customer support and assistance with inquiries or issues- Ensure customer satisfaction by proactively identifying and addressing their needs- Collaborate with the sales team to drive customer retention and expansion- Utilize customer feedback to improve products and services- Maintain accurate records of customer interactions and transactions- Stay up-to-date on industry trends and best practices in customer success

Requirements:- Independent and adaptable personality traits- Attention to detail and strong problem-solving skills- Innovative mindset and willingness to learn- Excellent communication and interpersonal skills- Ability to work effectively in a remote environment- Proficiency in CRM software and other relevant tools- Bachelor's degree in business, marketing, or a related field is a plus

Benefits:- Training and professional development opportunities- Free accommodation for out-of-state employees- Company-provided transportation for work-related travel

Working Environment:At Lincoln National, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We foster a supportive and collaborative work environment where employees are encouraged to grow and succeed.

Deadline to Apply: April 27, 2024

Equal Opportunity Statement:Lincoln National is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.