Remote Customer Support Specialist

OZ Digital LLC is seeking a Remote Customer Support Specialist to join our team. As a Remote Customer Support Specialist, you will be responsible for providing top-notch customer support to our clients. You will assist customers with technical issues, answer their inquiries, and provide solutions to ensure customer satisfaction.
Key Responsibilities:
Respond to customer inquiries via phone, email, and chat in a professional and timely manner
Assist customers with technical issues, troubleshooting, and problem-solving
Provide accurate and helpful information to customers regarding our products and services
Maintain up-to-date knowledge of our products and services
Collaborate with cross-functional teams to resolve customer issues
Keep accurate records of customer interactions and transactions
Escalate complex issues to the appropriate team members for resolution
Requirements
Prior experience in a customer support or technical support role
Excellent communication and interpersonal skills
Strong problem-solving and troubleshooting abilities
Ability to work independently and remotely with minimal supervision
Proficiency in using customer support software and tools
High school diploma or equivalent
Flexible schedule to accommodate customer needs
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Paid Time Off (Vacation, Sick & Public Holidays)
Family Leave (Maternity, Paternity)
Work From Home