Remote Live Chat Manager

Job Description:

Allstate is seeking a motivated and resourceful Remote Live Chat Manager to join our team in Chicago, Illinois. As a full-time Associate Level position, the successful candidate will have a minimum of 5 years of experience in a similar role.

Responsibilities:1. Manage a team of remote live chat representatives to ensure timely and accurate responses to customer inquiries.2. Develop and implement innovative strategies to improve the overall efficiency and effectiveness of the live chat system.3. Monitor chat interactions to provide feedback and coaching to team members on best practices.4. Work closely with cross-functional teams to identify and address customer pain points and improve the overall customer experience.5. Collaborate with the IT department to troubleshoot any technical issues related to the live chat platform.6. Analyze chat data and generate reports to track key metrics and performance indicators.7. Stay abreast of industry trends and best practices to continuously improve the live chat program.

Requirements:1. Bachelor's degree in a related field.2. Proven experience in live chat management.3. Strong project management skills.4. Excellent communication and interpersonal skills.5. Ability to work independently and as part of a team.6. Strong analytical and problem-solving abilities.7. Proficiency in Microsoft Office Suite and live chat software.

Personality Traits:Resourceful, energetic

Soft Skills:Innovation, project management

Benefits:- Company equipment- Gym membership- Life insurance

Working Environment:Build strong relationships with colleagues, clients, and partners.

Equal Opportunity Statement:Allstate is an equal opportunity employer and is committed to diversity in the workplace. We encourage all qualified individuals, including those with diverse backgrounds and those with disabilities, to apply for this position.

Deadline to apply: ********

If you meet the requirements and are interested in this exciting opportunity, please submit your resume and cover letter to be considered for the position of Remote Live Chat Manager at Allstate in Chicago, Illinois. We look forward to hearing from you!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.